Customer service professional

Psywren Natasha Sabol

Ogden, UT *****

*******.******.*********@*****.*** 814-***-****

Professional Summary

Customer support professional with 10+ years of experience resolving service issues, improving workflows, and maintaining high customer satisfaction in fast-paced environments. Skilled in communication, problem-solving, and documentation. Recognized for reliability, empathy, and the ability to manage multiple service requests efficiently. Seeking a remote customer support role focused on delivering consistent, high-quality service. Core Skills

Customer Issue Resolution • Communication & De-escalation Service Documentation • Problem Diagnosis

Workflow Efficiency • Ticket-style Task Management Customer Satisfaction Improvement

Cross-team Communication • Process Consistency

Accuracy & Detail Orientation

Professional Experience

Merchandise Associate / Backroom Coordinator

HomeGoods – Riverdale & Taylorsville, UT

May 2022 – October 2022 November 2023 – July 2024

● Resolved customer concerns contributing to a 95% satisfaction rating.

● Identified workflow inefficiencies and improved service speed.

● Managed inventory systems reducing operational errors by 20%.

● Documented customer feedback to support service improvements.

● Maintained organized logistics supporting consistent service delivery. Assistant Manager / Shift Leader

Clever Octopus Creative Reuse Center – Salt Lake City, UT March 2019 – July 2021

● Resolved customer complaints with a 90% success rate.

● Communicated clearly with customers and team members to prevent escalation.

● Documented service trends and operational feedback.

● Supported workflow coordination during high-demand periods. Overnight Maintenance Associate

Walmart – Ogden, UT

July 2024 – Present

● Maintained operational readiness ensuring uninterrupted service.

● Identified and corrected issues before impacting customers.

● Followed structured procedures ensuring consistent outcomes. Additional Experience

Customer support roles with YMCA, Chrysalis, and Voices for Independence involving client communication, documentation, and service tracking. Education & Certifications

Certification – Erie County Technical School, Erie, PA (2013) CPR Certified

First Aid Certified

Food Handler Certified

Valid Driver’s License

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