Operations Manager Resume Title
Resume:
TRINA
BAKER
"* ************@*****.***
€ Bold Profile
SKILLS
+ Escalation handling
+ Strong leadership
+ Check cashing and verifying
identification
+ Computer skills
+ Teamwork and collaboration
+ Customer service
+ Time management
+ Attention to detail
+ Multitasking
+ Excellent communication
+ Problem resolution
+ Efficient decision-making
EDUCATION
College of Southern Maryland
La Plata, MD + 05/2010
Associate of Science: Nursing
+ 3.7GPA
CERTIFICATIONS
+ Registered Nurse License (RN) -
State Board of Nursing.
PROFESSIONAL SUMMARY
Experienced manager at Atlantic Aire LLC, adept in escalation handling
and showcasing strong leadership. Expertly managed high call volumes,
ensuring customer satisfaction and maintaining client relationships.
Skilled in computer applications and teamwork. Improved marketing
strategies and regulated inventory, driving business growth.
Demonstrates exceptional problem-solving and decision-making
abilities.
WORK HISTORY
Atlantic Aire LLC - Call Center Manager
Lusby, MD + 02/2021 - 10/2024
+ Managed high call volumes while providing exceptional customer
support and maintaining professional composure.
+ Resolved escalated customer issues promptly and professionally to
maintain satisfaction.
+ Handled accounts payable and receivable functions, ensuring timely
payment processing and collection efforts.
+ Processed vendor payments, invoices and account statements.
+ Verification of correct equipment delivery and return.
+ Maintained strong relationships with existing clients by consistently
delivering high-quality competitive prices and proposals.
+ Acted as first point of contact and set appointments for prospective
and existing clients.
+ Dispatched field technicians and provided and verified purchase
order information.
Len's Marina - Manager
Broomes Island, Maryland + 04/2006 - 12/2020
+ General management of company.
+ Maintained professional, organized, and safe environment for
employees and customers.
+ Experienced in check cashing and verifying identification.
+ Enhanced customer satisfaction by resolving disputes promptly and
maintaining open lines of communication.
+ Verified correct parts, materials and warehouse inventory deliveries
and returns.
+ Improved marketing to attract new customers and promote business
by designing and maintaining company website.
+ Managed and recorded proper inventory levels.
+ Ensured accurate record-keeping with diligent data entry and
database management for vital company information.
+ Prepared and mailed invoices to customers, processed payments,
and documented account updates.
Contact this candidate