Remote Customer Support Phone Agent
Resume:
Penny J. Buehler
Contact
McHenry, IL 60050
**********@*****.***
References:
Ashley Witt
Operations Specialist
Wayne Hernandez
Vending Manager
Experience
May 2018 – July 2025
Dispatch/Scale Operator • Antioch, Illinois
Responsibilities:
Weigh trucks entering and exiting the facility to accurately calculate the load carried. Ensuring compliance with legal weight limits and ensuring that drivers follow safety procedures.
Record weight data and transaction details in the computer system for billing and tracking purposes.
Inspect vehicles for safety and compliance with regulations before allowing them onto the scale.
Coordinate with truck drivers to provide instructions on positioning vehicles on the scale for accurate weight measurement.
Scheduling freight deliveries and arranging pickups of shipments and parcels. Creating drivers' routes and schedules.
Relaying shipment details as arranged with customers.
Reviewing truck drivers' logs.
Receiving calls from customers or dispatchers.
Dispatching trucks to customers’ locations.
Monitoring truck movements and tracking delivery time.
May 2012 – 2018
Material Handler • Round Lake, IL
Responsibilities:
Work within and according to health and safety guidelines to maintain personal and others' safety.
Carry out the correct receipt, storage, and issuing of goods.
Update and utilize the company's automated and computerized systems when necessary.
Evaluate materials/parts before being issued for activities and conform to quality checks.
Operate various machinery, including booms, cameras, cranes, and forklifts, to handle materials and inventory.
Analyze pick sheets based on clients' orders and pull the appropriate products for each order.
Track supply levels and regularly submit purchasing recommendations.
Contact vendors for pick-ups or returns.
January 2003 – 2012
Executive Assistant • McHenry, IL
Responsibilities:
Schedule appointments, maintain, and update the supervisors' daily calendar.
Coordinate travel arrangements, prepare itineraries, plan logistics, and submit expense reports.
Screen all incoming phone calls, inquiries, visitors, and correspondence, and route accordingly.
Maintain confidentiality and pay close attention to detail for highly sensitive information.
Manage complex office administrative work, requiring the use of independent judgment and initiative.
Perform job with strong organizational skills and ability to prioritize multiple tasks seamlessly with a strong attention to detail.
Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint), Adobe Acrobat, and social media web platforms
Very strong interpersonal skills and the ability to build relationships with clients and vendors.
Contact this candidate