Data Analytics & Digital Marketing Specialist

ARISH ALI

Port Huron, MI ***** +1-810-***-**** ************@*****.***

Authorized to work in the US for any employer

PROFESSIONAL SUMMARY

Analytical and results-driven professional with a strong background in Data Analytics, Technical Support, and Digital Marketing.

WORK EXPERIENCE

Remote Customer Service Representative TTEC – Montreal, QC November 2022 – Present

● Facilitates technical troubleshooting for customers navigating complex company websites and online ordering systems.

● Manages high-volume omnichannel communications (calls and emails) while consistently exceeding performance KPIs for resolution speed.

● Utilizes deep product knowledge to provide accurate information and consultative solutions to global customers.

● Employs active listening and empathy to build rapport and ensure high-quality personalized interactions.

Data Analyst Twitter – San Francisco, CA (Remote) April 2020 – October 2022

● Extracted and analyzed complex datasets using MySQL to identify trends and drive strategic business decisions.

● Developed and maintained Business Intelligence reports to monitor platform progress and acquisition metrics.

● Collaborated within an Agile framework to implement process improvements and satisfy evolving business requirements.

● Conducted market research and applied SEO and Digital Marketing principles to increase user engagement and reach.

Customer Service Representative Enercare – Mississauga, ON September 2017 – September 2019

● Addressed customer inquiries promptly to ensure peak satisfaction levels and issue resolution.

● Executed proactive follow-up strategies and utilized upselling techniques to align products with customer needs.

CORE SKILLS

● Data & Tech: MySQL, Data Analytics, Business Intelligence, CRM Software, Microsoft Office.

● Business Operations: Agile Methodology, Process Improvement, Business Requirements, Research.

● Marketing & Content: SEO, Digital Marketing, Copywriting, Writing Skills. EDUCATION

High School Diploma Jean Vanier Catholic Secondary School – Milton, ON CERTIFICATIONS & LANGUAGES

● Languages: English (Fluent)

● Licenses: Driver's License

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