Logistics Dispatch & Operations Leader

HUGO NOGUEIRA

** ******* **. • Freehold, NJ *****

908-***-**** • ********@*****.***

PROFESSIONAL SUMMARY

Highly motivated and reliable dispatch and logistics professional with 19 years of experience in transportation, customer service, and team leadership. Known for maintaining composure under pressure, exceeding performance goals, and adapting easily to various work environments. Tri-lingual: English, Portuguese, and Spanish.

CORE SKILLS & STRENGTHS

• Dispatch & Routing (Local: NJ, NY, 5 Boroughs)

• DOT Regulations & HOS Compliance

• Routing/Dispatch Software: TMW, Omnitracs, QUALCOMM

• Microsoft Office Suite (Word, Excel, Outlook)

• P&L Management Payroll O/S/D

• Project Management & Problem Solving

• Strong Written & Verbal Communication

• Customer Service & Conflict Resolution

• Training & Team Leadership

• Energetic, dependable, and results-driven

• Proficient in Internet Research and AS400

PROFESSIONAL EXPERIENCE

Daybreak Express, Inc. – Newark, NJ

Dispatch Manager – Local & Regional April 2013 – Present

• Oversee daily operations of local and regional dispatch.

• Ensure compliance with DOT and HOS regulations.

• Coordinate with drivers to optimize route efficiency.

• Maintain communication with customers for service updates and resolutions.

Mario’s Express Service / Freight Systems Inc. – Edison, NJ

OTR Dispatcher / Logistics Coordinator August 2010 – September 2013

• Managed long-haul driver assignments and shipment scheduling.

• Utilized dispatch software for efficient route planning.

• Monitored load delivery performance and updated internal systems.

Elite Diverse logistics- Robbinsville, NJ

Local dispatch / supervisor September 2015- October 2015

Oversee daily operations

Secure drivers for daily runs

Watch KPI for highest quality for customer

Communicate with customer on any issues

A. Santini Moving & Storage (STI) – Monroe, NJ

Lead Planner December 2005 – July 2010

• Developed and managed moving schedules and personnel deployment.

• Communicated with customers to plan efficient move strategies.

• Managed logistics planning for local and interstate moves.

Route 22 Limousines – Hillside, NJ

Dispatcher March 1999 – October 2004

• Dispatched vehicles in a high-volume environment.

• Handled customer service requests and scheduling.

• Tracked driver locations and ensured timely service delivery.

COMPUTER & TECHNICAL SKILLS

• Microsoft Word, Excel, Outlook

• TMW Systems, Omnitracs, TRANSCORE 360

• P.C. Miler (Versions 25–27), TOTALMAIL

• AS400, ACCOPS, Windows 8

EDUCATION

Union High School – Union, NJ

Diploma, 1994

Union County College – Cranford, NJ

1997 – 1998

The Professional School of Business – Millburn, NJ

Real Estate / Business Courses, 2000

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