Dynamic Guest Services Professional with Banquet Experience
Resume:
Icela Rose Gomez
Whittier, CA *****
**************@*****.***
Work Experience
Server/Customer Service
Culinary Staffing Company - California
May 2010 to December 2021
• Work for events at California Institute of Technology.
• Set up for meeting luncheons and dinners.
• Ongoing side work throughout the shift. Lifting carrying, reaching, bending walking,
• Problem solving if any to arise.
• Clean up, breakdown for next days events.
• Teamwork throughout shift.
• Assist managers in leading workers.
Fine Dining Server/ Banquets
Hilton Universal - California
November 2010 to December 2017
• Full service food server
• Set up for dinner restaurant or banquet functions
• Ongoing side work throughout the shift.
• Breakdown and clean up and restocking after shift.
• Problem solving in any complaint
• Clear communication at every stage of shift.
• Team work .
Total
Kooie events - United states
April 2010 to December 2017
• Food server for various events. Business meetings,. Weddings, etc.
• Set up.
• Ongoing hospitable service throughout the shift.
• Ongoing clean up and set up.
• Helping any where that needed
• Overlooked employees for immediate manager
• Closing duties, cleaning, loading.
Assistant Property Manager . Hud sect 8 building
Norwalk Christian Towers - Downey, CA
November 2007 to December 2008
• Assisted Building Manager with Section 8 tenant applications.
• Recertified tenant sect 8 leases.
• Responsible for tenant emergency calls to emergency technicians.
• Responsible for tenant request for unit repairs.
• Responsible for overlooking tenant activities.
• Assisted General Manager with any office work.
• Attended sect 8 seminars.
• Certified section 8 housing rules, laws and regulations . Inbound Customer Service Representative
Marriott International, Inc. - California City, CA November 2004 to August 2005
• Took inbound and outbound calls.
• Took reservations for Hotel stays for clients all over world globe.
• Sold timeshares to Hawaii islands .
•
Customer Service/Server
Education
Associate in Liberal arts
Fullerton College - Fullerton, CA
April 2001 to May 2005
Skills
• Catering
• Cashiering
• Microsoft Office
• Food service
• Banquet experience
• Cash handling
Certifications and Licenses
Hud section 8 Housing
November 2007 to November 2009
1. Section 8 housing yearly cerification for tenant. 2. Prepared bew leases for tenants.
3. Took building order unit repairs.
4. Office administrative work
5. Helped with housing events.
Assessments
Food service: Customer situations — Proficient
March 2022
Ensuring customer satisfaction and prioritizing tasks in a food service setting Full results: Proficient
Work style: Reliability — Proficient
March 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Management & leadership skills: Impact & influence — Completed April 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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