Multilingual Community Support & Customer Service Leader

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YAHIA SEBH

***** ***** **, ********, ** T*R*S*, Canada

*********@*****.*** 778-***-****/587-***-****

Highlights of Qualification

• Proficient in spoken and written English, French and Arabic

• Excellent interpersonal and communication skills

• Thrive in a fast-paced, multicultural environment, working independently and on teams.

• Skills and knowledge in MS office: Word, Excel, PowerPoint

• Over 5 years’ experience in customers service, including sales.

• Outstanding customer service skills, identifying needs and customizing solutions.

• Reliable, dedicated, energetic, self-motivated, flexible and friendly worker.

• Skilled at building Community Support and Provide Social Support Education

Bachelor of Art in French (B.A) 2023-In progress

Athabasca University, Athabasca. Alberta

● Minor In Education

Community Support Worker Diploma 2019 – 2021

Western Community College, Surrey, British Columbia Business Administration Diploma 2019 - 2021

Language & Career College (LCC), Vancouver, British Columbia Employment History

C.A.N.N. Officer 2020-2025

S.U.C.C.E.S.S., Richmond, British Columbia

● Provided information, referrals and orientation services to new permanent residents, refugees and temporary foreign workers upon their landing in Canada in one-on-one and group information sessions at the Community Airport Newcomer Network (C.A.N.N.) at YVR airport.

● Collected and accurately recorded data of landing clients.

● Tailored services to client's unique needs and demographic background

● Assisted with the research, resource development, and implementation of a pilot. project providing orientation services to temporary foreign workers, specifically migrant agricultural workers from Latin America

● Provided informal interpretation services to other personnel (EN/ES)

● Provided interpretation services (Arabic, French) Resettlement Assistance Program (RAP) Coordinator & Hotel Manager 2022 - 2023 S.U.C.C.E.S.S., Richmond, British Columbia

• Coordinate arrival and landing logistics of resettled refugee clients arriving at YVR international airport.

• Manage and coordinate short-term accommodations of clients upon arrival. Liaise with CBSA, YVR Airport Authority, CANN staff and the

• International Organization for Migration (IOM)

Interpreter & Translator ISS of BC,

Kamloops, British Columbia 2022-present

• Provided accurate and confidential translation and interpretation services to various agencies, business and private clients in English, Arabic and French

2

Hospitality & Marketing Instructor 2015

Al-Nakhba Academy for Science Aviation, Khartoum, Sudan

● Provided accurate course information to clients and staff of the academy

● Worked with clients and staff individually and in teams in achieving goals

● Gave prompt feedback to clients in enhancing learning experiences

● Assisted with maintaining of safety and securities operational measures Elementary School Teacher 2012 - 2014

Al-Bashir Institute, Damascus, Syria

● Interacted with young clients in small and large groups

● Prepared clients for external evaluations, following standardized requirements, and providing diagnostic feedback

● Managed work setting according to expected organizational procedures

● Prepared, updated and maintained documents and records using MS Office applications

● Assisted with planning and coordination of events including facilitating conferences Training & Certification

• Gender-Based Analysis Plus 2021

• Non-Violent Crisis Intervention 2021

Western Community College, Surrey, British Columbia. 2021

• Mandt Training 2020

Western Community College, Surrey, British Columbia

• Immigrant and refugee Mental Health Course

Canadian Association for Mental Health, Richmond, British Columbia

• Mental Health First Aid (MHFA). 2021

Mental Health Commission of Canada. Vancouver, British Columbia

• WHMIS TRAINING CERTIFICATE 2020

Back In Motion, Richmond, British Columbia.

• (WHMIS 2015 AIX SAFETY) 2020

Super Host& Customer service training

Pro safe (Foundation of Service Quality).

• Occupational First Aid(OFA) level 1 2020

Pro Safe. British Columbia’s premier first Aid & Employment training Agency. Surrey, British Columbia.

• Skills for life and work program

Back in Motion, Richmond, British Columbia 2020

• Job Success Training Program 2018

ISSofBC, Vancouver, British Columbia.

Volunteer Work

Tax Clinic/Front Desk/Settlement Services

Action for Healthy Communities, Edmonton, Alberta 2023-2024 Translation and Interpretation services

Edmonton Immigrant Services Association, Edmonton, Alberta present Newcomer Support Volunteer

Mount Pleasant Neighbourhood House, Vancouver, British Columbia 2022-2023 Seniors Program Volunteer

S.U.C.C.E.S.S., Richmond, British Columbia 2022

Circle Member

Rainbow Refugees Society, Vancouver, British Columbia 2021-2022

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