Communication, data entry, detail oriented, independent, Microsoft Off

Carolyn Hollin

Harrison, Ohio ***** 513-***-**** ***********@*****.***

Professional Summary

Highly organized, detail-oriented professional with 11+ years of experience supporting fast-paced, deadline-driven remote operations. Strong background in documentation management, scheduling, data entry, records maintenance, correspondence, and cross-team coordination. Recognized for accuracy, discretion, and the ability to manage multiple priorities. Seeking an Administrative Assistant role to support efficient daily business operations.

Relevant Administrative Experience

●Supported high-volume operations by managing documentation, records, and written correspondence.

●Entered, updated, and reviewed data within electronic systems to ensure accuracy, completeness, and consistency.

●Conducted quality reviews to identify missing or incomplete documentation and followed up to ensure timely resolution.

●Prioritized competing deadlines and requests while maintaining professionalism and attention to detail.

●Utilized Microsoft Word, Excel, and Outlook for document preparation, tracking, reporting, email communication, and calendar management.

Key Skills

Administrative Support • Scheduling & Calendar Management • Documentation & Records Management • Data Entry & Quality Review • Office Systems • Written & Verbal Communication • Coordination & Follow-Up • Microsoft Word, Excel & Outlook

Work Experience

Nurse Case Manager

Aetna / CVS Health – Remote

07/2014 – Present

●Managed extensive documentation and electronic records for a large caseload in a remote, high-accountability environment.

●Coordinated schedules, referrals, and follow-up activities across multiple departments and external partners.

●Communicated regularly by phone and email to gather information, provide updates, and ensure timely completion of action items.

Quality Management Nurse

Aetna / CVS Health – Remote

01/2022 – 06/2023

●Reviewed documentation for completeness, consistency, and compliance with internal guidelines.

●Identified gaps or errors in records and tracked corrective actions to resolution.

●Supported quality improvement initiatives by ensuring documentation met established standards and timelines.

Staff Nurse

Good Samaritan Cardiac Testing – Cincinnati, OH

05/2012 – 12/2013

●Maintained detailed records and test documentation while supporting daily operational workflows.

●Ensured accurate data collection, reporting, and adherence to established procedures.

ICU Nurse

Mercy Hospital – Cincinnati, OH

10/2011 – 04/2012

●Maintained precise documentation in a fast-paced environment requiring accuracy and confidentiality.

●Followed established protocols, safety standards, and reporting requirements.

Telemetry Nurse

Veterans Administration – Cincinnati, OH

09/2010 – 09/2011

●Documented patient information and monitored data to support coordinated care and communication.

Education

Bachelor of Science in Nursing (BSN) University of Cincinnati — Cincinnati, OH 2010Bachelor of Arts in Music Therapy Mount St. Joseph University — Cincinnati, OH 1997Music Education (Undergraduate Coursework) University of Cincinnati, College-Conservatory of Music 1995

Certifications & Licensure

Registered Nurse (RN), State of Ohio — License #359307 (Expires 10/2027)

Certified Case Manager (CCM) — Commission for Case Manager Certification (Expires 05/2030)

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