Front Office & Patient Services Specialist Candidate
Resume:
VIRGINIA JACKSON
Vjackson****Wgmail.com
Clarkston, GA 30021
SUMMARY
Dedicated Front Office Assistant skilled in client interviewing, insurance verification, and administrative support. Known for exceptional attention to detail and ability to multitask in fast-paced environments, contributing to efficient operations and enhanced client satisfaction.
SKILLS
Data entry
Insurance verification
Client interviewing
Report preparation
Front office management
Customer relationship Management
My job consists of interviewing clients that come into the DeKalb Crisis Center for Mental Health and substance use. This is done by getting demographic information and insurance verification. The information is then entered into the computer using the program Avatar and a state systems, CSP Broad. Each day a census of all the clients who are admitted to the Crisis Center is conducted. This report is sent to the different clinics that need the information.
Handled incoming calls and directed inquiries to appropriate departments.
Assisted in preparing documents and reports for community service programs.
Answered incoming calls, responded to voicemails and transferred calls as needed.
Maintained a clean front office environment including lobby area.
Provided administrative support to management team when needed.
Greeted customers and aided with inquiries.
Performed data entry of patient information into computer systems.
Assisted with special projects assigned by supervisor.
Managed multi-line phone systems efficiently, ensuring timely communication with clients and staff.
EXPERIENCE
DeKalb Community Services Board
Decatur, Georgia
Front Office Assistant
06/1997 – Current
EDUCATION AND TRAIINING
DeKalb Technical Decatur GA
Accounting
03/1995
Joseph E Brown High Atlanta GA
Graduate in Office Management
06/1972
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