Customer Support & Warehouse Leadership Professional

Tanya S. Divozzo

Cell phone: 248-***-**** email: ********@*****.***

Qualifications Summary:

Outstanding achievement in customer service, various management, supervisor and training responsibilities.

Skilled in maintaining accurate, organized records and ensuring compliance with company standards.

Organized.5S and Lean Manufacturing Champion

Advanced proficiency in the use of MS-Word, Excel, Outlook, Microsoft ERP System and SAP.

Strong problem solving and decision-making skills, applying sound judgement and a result focused, continuous improvement mindset.

Effective leadership and interpersonal abilities; able to communicate clearly, motivate teams, influence cross functional partners and engage professionally with customers.

Demonstrated ability to thrive in fast paced environment by prioritizing tasks, managing multiple projects and consistently meeting deadlines.

Employment:

ARaymond February 2023 – Present

Warehouse Supervisor

Manage the Shipping/ Receiving technicians and warehouse stock employees.

As the main destination for all brokered finished good from sister plants around the world, I manage breaking shipments into correct destination points. I also track and schedule delivery of Sea Containers from our broker.

Maintains integrity of all inbound, outbound, and reverse logistics processes related to receiving, storing, controlling, and shipping of packaging, MRO supplies, raw material, WIP, finished goods and recycled material.

Oversees the training and development of all assigned employees and maintains accurate training records.

Created and manage MRO pull system to optimize efficiency and cost reduction.

Actively participates in employee hiring process. Completes Performance Appraisals for assigned employees, also develops improvement plan if needed.

Ensures the team maintains compliance with established policies, procedures and applies disciplinary action as needed.

Completes all necessary paperwork and administrative work, including employee timesheets, schedules and Paid Time Off Approvals.

Leads, encourages, and promotes in the work environment improving processes and procedures that optimize material flows.

Routinely checks and tracks inventory quantity, slow-moving or other inventory statuses with the goal of achieving accurate cycle count.

Ensures accident reports are completed as necessary to comply with OSHA requirements. Member of the safety team.

Keeps area clean and free of clutter utilizing 5S methodology and follows recycling and waste management protocols.

Flexibility to work irregular shifts/hours and overtime as needed.

Other duties and assigned.

US Farathane Troy Plant July 2012-February 2023

Warehouse Supervisor

Manage all warehouse staff including but not limited to ADP payroll system and E-time/Paycor.

Manage material and Silo deliveries with our vendors.

Work with Material Manager by completing inventories on all incoming materials and components. Considering usage, scrap and lead time.

Audit all incoming and outgoing shipments. Resolve issues if any arise.

Manage each day’s priorities and daily tasks to optimize responsibilities.

Create spreadsheets to track and control the recycling programs.

Created a daily housekeeping routine to organize the warehouse.

Work with Program Managers and Quality staff to launch new programs ensuring all customer specific requirements are met.

Enter in all receivers into Parts + ERP system, which is directly put into Account Payables. Resolve any discrepancy’s if needed quickly.

Work with Quality Department to set their priorities on finished goods that need certification.

Send ASN (Advanced Shipping Notification) to all customers and US Farathane plants.

Participate in the weekly U Safe program and 5S housekeeping programs.

Manage logistics (US, Canada and Mexico) for outgoing shipments for both normal production and expedite. Full Truck Load, LTL and Parcel.

Created training program for new hires to ensure proper training and tracking of all top items needed to be completed for new employees.

Manage internal audits and external audits with OEM’s and our internal Environmental team.

Concorde Manufacturing (Branch of Acord Holdings) January 2012-July 2012

Material Scheduler (Acord Holdings) 2005 - 2012

Director of Manufacturing Assistant/Warehouse Supervisor (Acord Holdings) 2003 - 2005

Program Coordinator (Acord Holdings) 2002 - 2003

Education:

2000-2004 Major in Business Management and Accounting, Oakland Community College

1998-2000 Major in Business Administration, Baker College

Honors/Activities:

: Baker College and Oakland Community College Dean’s List, 1999 & 2000

: Ford MP&L/FCSD and Delivery Rating : Lean Office Champion

: CMMS3 for Ford Production Suppliers : Market Diversification

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