Barbara Small - Availability for EmploymentNote: This is a concise
Resume:
Education:
Diploma; Dr. Phillips High School
Professional Experience:
Signal security.
This position consisted of Vehicle Patrols. Report/Assignment notes pertaining to each patrol routes were taken.
Answering dispatch orders per grievance on shift if needed
Maintenance on keeping area/vehicle clean and refuel procedures.
Situational awareness skill sets used on daily/nightly tasks
Lyft Driver 09/2022-10/2024
This position consisted of fast learning on the job / road strategy decision making skills Throughout the day and Night as well, late night. This position is still available to me as a side job in any endeavor.
Vehicle service public transportation /independent Contract
Rental Vehicle service public transportation Independent Contract
Maintenance upkeep Preventative care (Oil changes, etc)
Key Contributions:
Vehicle cleanliness: vacuum, wipe downs, Disinfectants. Oder control, dust maintenance
Safety driving and road rule procedures
Customer services and safety
Weather condition flexibility
GPS and navigational skill knowledge
Zaxbys- Jonesboro Ga 30238 1/02/202*-**-****
Back of house Associate
Cook
This position consisted of Kitchen and hospitality responsibilities.
Key Contributions:
Kitchen Prep produce and protein keeping all food up to standard protocol with food safety regulations.
Food preparations and servicing sides food items
Hospitality Kitchen cleaning tasks, dishes, stations standard protocol for kitchen and food safety regulations
Hospitality within the restaurant keeping areas clean such as drink station tables dining area outside and inside, bathrooms etc.
Oil Filtering for the fryers working with cleaning out the fryers and hot services including top stoves and heating stations.
Allied Universal- Orlando, FL
Security Professional 11/2021 - 04/2022
This position consisted of security service offered by the company Allied Universal. Some of my key responsibilities consisted of offering customer service, emergency assistance, security services, guardianship services, escort, crisis management, etc.
Key Contributions:
Created and contributed to an extensive documentation system for events and occurrences for the company
Spearheaded crisis management protocols and actions
Expedited and maintained communications between management and guest. and other security guards
Patrolled transportation vehicles for security purposes
Patrolled multiple venues such as water facilities, gas plants, power plants, hazardous waste facilities, and hotels.
FedEx-Orlando, FL
Warehouse Associate 04/2020-07/2020
This position consisted of organizing packages and maintaining compliance in distribution of services in relation to shipping and packaging as defined by FedEx.
Key Contributions:
Induction and Sortation of 45k packages daily
Tracked and stowed 100k+ packages since start date
Contacted customers regarding packages and processing
Southeast Airport Agent-Orlando, FL
FIS Agent; Border protection 08/12/2016- 01/ 2018
This position consisted of an array of responsibilities in relation to airport customer services such as bag checkpoint services, TSA security assist, Baggage Handling Systems (BHS), and Federal Inspection Services (FIS)
Key Contributions:
Assisted guest in regard to guest service and luggage assistance
Blocked flights for special international planes and flights
Made luggage accessible by flipping and ordering it for guest
Assisted Customs and Border Patrol Officers (CBP) in complex projects and operations
SeaWorld-Orlando, FL
Ride Operator 05/2016 -08/2017
This position consisted of maintaining protocols for the operation of the Penguin Exhibit located at SeaWorld Orlando.
Key Contributions:
Operated and coordinated the Penguin Exhibit ride protocols and regulations such as rider expedition, guest counting, and guest safety (Antarctica Penguin Stimulation Pod)
Provided guest service such as crowd control and guest relations
Maintained exhibit standards in cleaning by performing nightly maintenance, cleaning, and park trash sweeps
Anne Taylor Factory Store-Orlando, FL
Retail sales associate 03/15/2016- 08/12/2017
In this position, I maintained proper standard operating procedures for the store. I also assisted management with consistent execution of guest service and operational standards.
Key Contributions:
Sorted through merchandise and products for inventory and maintenance purposes
Handled cash at point of sales systems from customer transactions
Provided guest service via phone call and email
Performed overnight inventory for overnight shipments
Disneyworld-Orlando, FL
Housekeeper (Contemporary Resort) 02/2/2016-05/30/2016
In this position, I maintained cleaning services for Disney hotels and resorts based on company standards.
Key Contributions:
Provided hospitality services to multiple rooms and spaces 20+ daily (conducting a fast-paced sweep through sections)
Managed time for multiple tasks as provided from management
Universal Islands of Adventure-Orlando, FL
Cashier At Cinnabon 11/30/2015-08/12/2016
In this position, I maintained proper standard operating procedures of each venue within a designated section of the park. I also assisted management with consistent execution of guest service and operational standards and assigned tasks.
Key Contributions:
Provided premier, eclectic customer service based on the needs of guest
Handled cash at point of sales systems from customer transactions
Created and served specialty beverages and foods to 300+ guest daily
American Cruise Lines-Guilford, CT
Stewardess/Contractor 08/15/2015 – 11/2015
In this position, I had multiple responsibilities regarding hospitality and food services such as housekeeping, waitressing, table etiquette, and serving.
Key Contributions:
Leadership
Supervised wait staff and housekeepers as the Kitchen Second Chef and Hospitality Lead
Handled quality control of specialty dessert dishes
Universal Studios-Orlando, FL
Event Guide 05/30/2014 -08/14/2015
The position is primarily responsible for assisting the Sales and Marketing department in executing internal and external Special Events.
Key Contributions:
Set up barricades and drop-ins for events: Parades, Concerts, Parties etc.
Provided itinerary services for private events (Formals)
Assisted guest with resort issues and concerns
Acted as an ambassador to Event Guests by welcoming guest, communicating Event flow information, and providing overall park directions
Executed Special Events in Universal Studios, Islands of Adventure, City Walk, Resort Hotels and Sound Stages
Aided during Productions and Parades in the park
Provided crowd control/guest flow, barricade and rope and stanchion placement for queues and event barriers
Provided capacity management support within Universal Studios and Islands of Adventure during peak park operation
Implemented and actively participated in Environmental, Health & Safety responsibilities by following established Universal Orlando (UO) policy, procedures, training and team member involvement activities
Technical and Additional Skills
Microsoft 365 Suite
Google Suite
Licensure and Achievements
Security license for the state of Florida- 04/16/2027
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