Operations Leader with Multi-Unit Retail & F&B Experience

***********@*******.*** • 571-***-****

IBRAHIM ISKANDAR

PROFESSIONAL SUMMARY

Strong belief in the importance of companionship and support in customer care. Great with constant communication and adapts easily to changing environments and demands. Seeking a managerial role within a challenging and fast-paced environment. Strong multitasking skills. Efficiently handling all aspects of running a successful retail and restaurant store operations including opening and closing procedures, banking, merchandising, recruiting, and training. Effectively motivates employees to perform excellently and fosters a team-oriented environment. EMPLOYMENT HISTORY

ASST. MANAGER Sep 2023 - Present

FedEx Springfield, VA

BUSINESS OWNER & ASSISTANT DISTRICT MANAGER May 2014 - Sep 2023 Burger 7 Restaurants Northern VIrginia

ASST. STORE MANAGER Feb 2011 - May 2014

Burlington Coat Factory Fairfax, VA

Lead store unit to enhance customer experience and streamline operations Supervise team, oversee production, retail, and quality control processes Manage store operations, including cash control, scheduling, and merchandising Ensure smooth pick-up, delivery, and shipping processes Act as store manager in their absence, driving team performance Oversee store operations, ensuring top-tier customer service. Manage team performance, streamline processes, and maintain quality control across all functions.

Hired and trained assistant managers, enhancing team efficiency and store operations. Built new store infrastructure, trained staff, and established operational protocols. Authored standard procedure manuals, improving food quality and service consistency. Managed multiple locations, ensuring policy adherence and optimal customer satisfaction. Conducted team meetings and audits, fostering a culture of continuous improvement. Led multi-unit operations, optimising performance across labour, inventory, and service metrics. Implemented strategic initiatives, resulting in enhanced operational efficiency and customer satisfaction. Spearheaded new store launch, overseeing setup, training, and transition. Authored comprehensive operational manual, standardising procedures for food preparation and quality control. Orchestrated inter-store competitions, fostering a culture of excellence in cleanliness, labour management, sales, and cost control. Recognised top performers through employee of the month programme. Managed end-to-end business operations, including finance, administration, and human resources. Conducted data-driven analysis to optimise staffing, inventory, and promotional strategies. Developed and executed innovative marketing strategies to drive sales during off-peak hours. Led team meetings to gather feedback, fostering a collaborative environment for continuous improvement. Led daily meetings to align team on goals and responsibilities, enhancing store operations. Managed and motivated department managers, improving team performance and morale. Oversaw opening and closing procedures, ensuring security and operational efficiency. Enhanced customer service and merchandising, contributing to sales target achievement. Reduced shrinkage by verifying deliveries and minimizing loss through effective strategies. Fostered a cohesive work environment, mentoring department managers to excel in their roles. Facilitated daily meetings to align team goals and enhance communication.

STORE MANAGER Apr 2004 - Feb 2011

CVS Pharmacy Washington DC

ASST. STORE MANAGER Nov 2000 - Apr 2004

Kmart Fairfax, VA

SALE SUPERVISOR Aug 1996 - Oct 2000

National Paper Co. Ltd (NAPCO) KSA

TELLER LEAD Sep 1994 - Jul 1996

First Virginia Bank Fairfax, VA

EDUCATION

BACHELOR OF SCIENCE IN FINANCE 1985 - 1989

American University Washington DC

SKILLS

Customer service, Problem Solving, Marketing, Advertising, Inventory Management, Recruiting, Hiring, Training, Employee Development, Business Generation, Vendor Negotiation, Payroll Administration, Bookkeeping, Operational Improvements, P&L Management, Health & Safety, Food Cost Control, Labor Cost Control, Stock Management, Cash Control, Scheduling, Merchandising, Leadership, Team Management, Operational Excellence. LANGUAGES

English (Native), Arabic (Native), Spanish (Proficient). HOBBIES

Swimming, Walking, Biking, traveling, Attending Social Events Led store operations, overseeing finance, hiring, and training for optimal performance. Reduced errors and shrink through daily financial monitoring and analysis. Resolved customer issues, ensuring high satisfaction and service excellence. Recognized team achievements, fostering a positive work environment. Ensured product availability by coordinating with vendors and distribution centers. Led store operations, overseeing finance, administration, and staff management. Implemented rigorous cash control measures, reducing errors and shrinkage significantly. Managed 13 department managers, enhancing team efficiency and customer service. Optimized merchandising and replenishment processes, boosting sales performance. Ensured accurate inventory management, reducing shrinkage through effective controls. Mentored staff, fostering a collaborative environment and improving operational flow. Led 13-member team, driving excellence in customer service, merchandising, and replenishment. Optimized layouts, boosted sales through strategic item placement, and reduced shrinkage via rigorous inventory control. Orchestrated department operations, ensuring timely freight management and pricing accuracy. Implemented loss prevention strategies, significantly reducing internal and external shoplifting incidents. Led a sales team to boost yearly sales by 23% across diverse client sectors. Developed customer files and rebate programs, enhancing client relationships. Established a call cycle for salesmen, improving customer follow-up efficiency. Led sales team to 23% annual growth, optimising customer files and call cycles. Implemented rebate programmes and gondola setups, boosting efficiency across diverse client sectors. Supervised teller team, ensuring compliance and operational efficiency. Managed cash flow and transaction accuracy, enhancing security. Resolved customer inquiries, improving satisfaction and loyalty. Conducted performance evaluations, boosting team productivity. Supported branch sales goals, contributing to revenue growth. Led teller operations, ensuring compliance with banking regulations and optimising customer service protocols. Streamlined cash handling processes, reducing errors and enhancing efficiency.