Administrative Assistant & Office Support Specialist

AG

Amanda Christina Griffin

Ph: 662-***-****

E: ***************@*****.***

*** ******* ****, **********, *********** 38701

PROFESSIONAL SUMMARY

1.Objective for Employment: To obtain a challenging career that will utilize my skills and experience. A career that will provide me the opportunity for growth and advancement. A position that is challenging and maintains a steady work flow. When my work is experienced like this then its no longer labeled a job. Finding a place of employment that needs someone like myself to assure the job is done correctly, in a timely manner. Results-oriented Receptionist successful at managing busy reception areas and multi-line telephone systems.

Security-conscious with a methodical and focused approach. Outgoing and friendly Receptionist delivers customer service and administrative excellence in all facets of clerical support and public interaction. Excels in calendar management and scheduling, data-entry, and database administration.

SKILLS

• Punctual

• Verbal and written communication

• Time management

• Customer-service oriented

• Inventory management

• Multi-line telephone systems

• Transcription and dictation

• Customer service

• Multitasking strengths

• Attention to detail

• Correspondence distribution

• Organization skills

• Telephone skills

• Customer/Client relations

• Customer and client relations

• Conflict resolution

• Personable and outgoing

• Documentation and reporting

WORK HISTORY

04/2013 to 13/2013 SECRETARY, ASSISTANT, OFFICE MANAGER RW Consulting Inc. Magnolia, TX

• Analyzed departmental documents for appropriate distribution and filing.

• Developed new process for employee evaluation which resulted in marked performance improvements.

• Copied, logged and scanned supporting documentation.

• Researched and updated all required materials needed for firm and partners.

• Supported Chief Operating Officer with daily operational functions.

• Performed initial client assessment and analysis to begin research process.

• Verified data integrity and accuracy.

• Entered details such as payments, account information and call logs into the computer system.

• Responded to customer requests via telephone and email.

• Obtained documents, clearances, certificates and approvals from local, state and federal agencies.

04/2011 to 05/2012

JOB TITLE: SERVER, BARTENDER

Riverbed Links Golf Course Robersonville, MS

• Collected flatware and glassware and delivered to sanitizing station.

• Maintained a clean and organized bar area, including bar tables and chairs.

• Assisted with bartending duties during high-volume shifts.

• Served alcoholic and non-alcoholic beverages in a bar environment.

• Built a solid rapport with many frequent patrons to cultivate guest loyalty.

• Reviewed identification in adherence with state and federal laws for serving alcohol.

• Ensured superior service and efficiency at all times.

• Attended to new tables promptly to answer first questions and take drink orders.

• Resolved guest complaints quickly and efficiently.

• Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens.

• Adhered to safe work practices.

• Assertively upsold alcoholic beverages, appetizers and desserts.

• Established and maintained a positive work environment.

• Inventoried and restocked items throughout day.

• Cleaned walls, fans and drains in bakery coolers, display cases and work area.

• Bussed and reset tables and kept dining room and work areas clean.

• Quickly set up and cleared tables and stocked all service stations.

• Assisted with bussing and restaging tables.

• Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.

Swept, wrapped silverware and performed other tasks to help the dining room operate in.

• Followed all safety requirements for alcohol service. 01/2012 to 09/2012 RECEPTIONIST

Dura Label Graphics Memphis, TN

• Shared best practices for sales and customer service with other team members to help improve the store's efficiency.

• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

• Dedicated to continuously improving sales abilities and product knowledge.

• Answered customer questions about product availability and shipment times.

• Routinely answered customer questions regarding merchandise and pricing.

• Politely assisted customers in person and via telephone.

• Answered customer telephone calls promptly and in an appropriate manner.

• Set up and explained new membership contracts.

• Communicate clear expectations and goals to each team member.

• Processed cash and credit payments rapidly and accurately.

• Directed calls to appropriate individuals and departments.

• Verified that all customers received receipts for their purchases.

• Coordinated between billing department and customers to resolve problems.

• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

• Accurately logged all daily shipping and receiving orders.

• Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.

• Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.

03/2007 to 02/2008 JOB TITLE,

PATIENT CARE TECH

Fresenius Medical Clarksdale, MS

• Coordinated the allocation of nursing service equipment and supplies within the facility and established guidelines for efficient, economical use.

• Organized the department in accordance with administrative guidelines in order to provide specified nursing services to meet the legal, organizational and medical staff guidelines.

• Primary care, assessment and evaluation of neonatal and pediatric patients.

• Documented patient information obtained from interviews.

• Effectively managed clinical oversight for 44-bed unit.

• Ordered and read lab tests, x-rays, MRIs, Ultrasounds, and EKGs. Assessed need for, ordered, obtained and interpreted appropriate labs. Infection Control and Critical Incidents, Risk Management and Quality.

• Made appropriate interventions by reading and interpreting fetal heart monitors.

• Responded to Code Red pages and followed through on disposition of patients.

• Performed monthly inventory and maintained office and medical supply counts.

• Scheduled patient admissions and discharges.

• Certified that equipment and supplies were properly maintained for quality patient care and safety.

• Interviewed patients to obtain medical information, weight and height measurements and vital signs.

• Maintained all confidential personnel files, license and CPR compliance records.

• Took and recorded patients' temperature, pulse and blood pressure.

• Provided patient education.

• Followed infection control procedures.

02/2004 to 12/2006 JOB TITLE: CERTIFIED NURSE ASSISTANT North Delta Medical Clinic Clarksdale, MS

• Certified that equipment and supplies were properly maintained for quality patient care and safety.

• Followed infection control procedures.

• Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's.

• Specialized in the nursing care of patients with chemical dependency.

• Performed account reconciliations and resolved variances.

• Monitored patient reactions to drugs and carefully documented progress of individuals participating in clinical trials.

• Managed clinical oversight for 44-bed unit.

• Managed caseload of 20 clients, providing education, treatments, IV therapy, venipuncture and wound care.

• Made appropriate interventions by reading and interpreting fetal heart monitors.

• Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations.

• Monitored fluid intake and output levels.

• Counseled and educated patients about reproductive health issues and wellness. Expertise in STDs, HIV and family planning.

• Routinely retracted patient throat cultures and prepared for lab submission.

• Created and maintained computerized record management systems to record and process data and generate reports.

• Investigated, provided and submitted information to Quality Department about special incidents, events and complaints.

• Evaluated patient care needs, prioritized treatment, and maintained patient flow.

• Collected blood, tissue and other laboratory specimens and prepared them for lab testing.

Skillfully performed suture removals for patients of all ages.

• Confirmed accurate completion of forms/reports for the admission, transfer and/or discharge of each resident.

• Assessed need for, ordered, obtained and interpreted appropriate lab tests.

• Treated patients with strokes, head traumas, comas, and intracranial hematomas.

• Closely monitored acute conditions.

• Completed clinical rotations in Geriatrics.

• Took and recorded patients' temperature, pulse and blood pressure.

• Evaluated patients suffering from asthma, appendicitis and hernias.

• Examined patients and dispensed contraceptives and other medications as needed. 03/2001 to 06/2005 SECRETARY

Rick Lock and Key Greenville, MS

• Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO.

• Organized incoming and outgoing file movements in an efficient and accurate manner.

• Completed data entry, tracked resumes and maintained the applicant tracking system.

• Created and implemented standard operating procedures for records handling.

• Greeted customers and visitors in-person and via telephone calls.

• Assisted senior administrative professionals with daily work tasks.

• Assisted senior recruiting staff with career fairs and recruiting events.

• Opened and properly distributed incoming mail.

• Operated office photocopiers, made travel arrangements, maintained the office bulletin board and assisted staff with clerical or procedural requirements.

• Scanned physical files into digital records.

• Assisted administrative team members with completing daily tasks in order to maintain a smooth workflow.

• Processed accounts receivable and accounts payable.

• Liaised with vendors to order and maintain inventory of office supplies.

• Provided clerical support to company employees, including copying, faxing and file management.

• Input all documents into the records management system.

• Obtained signatures for financial documents and internal and external invoices.

• Called patients to confirm scheduled appointments a day in advance.

• Prioritized incoming patients by degree of injury or illness.

• Provided educational documents and pamphlets to patients.

• Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail. FRONT OFFICE ADMINISTRATOR

Creations Training School Greenville, MS

• Aggregated and prepared documentation and reports for office meetings, distribution, and filing.

• Greeted numerous visitors, including VIPs, vendors and interview candidates.

• Greeted customers and visitors in-person and via telephone calls.

• Assisted senior recruiting staff with career fairs and recruiting events.

• Sorted, received, and distributed mail correspondence between departments and personnel, including parcel packaging, preparation, and efficient shipping.

• Created detailed expense reports and requests for capital expenditures.

• Cataloged and managed department records and files for prompt and efficient retrieval.

• Ordered and distributed office supplies while adhering to a fixed office budget.

• Indexed, cataloged and stored physical records.

• Scanned physical files into digital records.

• Assisted administrative team members with completing daily tasks in order to maintain a smooth workflow.

• Prepared packages for shipment, pickup or courier delivery to customers.

• Drafted contracts, budgets, and various reports with direction from manager.

• Answered and managed incoming and outgoing calls while recording accurate messages.

• Helped distribute employee notices and mail around the office.

• Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.

• Completed data entry, tracked resumes and maintained the applicant tracking system. Supported program operations by preparing and updated documents, reports andspreadsheets.

• Placed orders for all classroom and office supplies.

• Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail.

• Operated office photocopiers, made travel arrangements, maintained the office bulletin board and assisted staff with clerical or procedural requirements.

• Located, checked in and pulled medical records for appointments and incomplete patient charts.

• Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate management instruction.

• Managed hundreds of accounts receivable accounts working directly with the Financial Management Office.

• Prepared cash deposits from school activities and made bank deposits.

• Wrote professional memorandum, letters and marketing copy.

• Provided educational documents and pamphlets to patients.

• Screened all visitors and directed them to the correct employee or office. REFERENCES:

Michael Wilson 662-***-****

Donna Dave’s 662-***-****

Roque Watson 504-***-****

EDUCATION

02/2012 Certified Phlebotomist Phlebotomy

Allied Health, Clarksdale, MS

Phlebotomy Training Allied Health Center

Clarksdale Ms, 38614 02/2006

Patient Care Technician Kidney Dialysis Training Fresenius Medical, Southaven, MS

Certified Training In Kidney Dialysis for being a Certified Patient Care Tech. 08/2004 Certified Nurse Assistant Pre Nursing Reqs, Certified Nurse Assistant Certified Coahoma Community College, Clarksdale, MS

05/1998 High School Diploma

General Studies O'Bannon High School, Greenville, MS 1998 ADDITIONAL INFORMATION

*I am a certified Nursing Assistant, and a Patient Care Tech that has had training in performing Phlebotomy duties. . I have also been an Office Manager, Server, and Bartender. I have excellent office, and customer service skills. I have strong work ethics and a strong desire to advance in my education and company I put my skills to use at . I am a very dependable, hard working, fast learner who does the job right an complete. I love helping others and meeting new people. My priorities come first in all things I accomplish. Thank you for taking time to read over my work history and allowing me to apply for your available position

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