Operations Leader: Patient Care & Store Management Expert

Ceasar Santaliz

Orlando, FL 321-***-**** *******@*****.*** LinkedIn

Patient Care Specialist Store Manager Associate Manager

Multi-faceted expert in patient care coordination & store management, delivering efficient operations

Detail-oriented, results-driven Operations Specialist with 20+ years of experience within patient care administration, store management, and operations leadership roles. Possesses strong expertise in regulatory compliance, inventory management, and training development. Leverages exceptional attention to detail, innovative problem-solving skills, and unwavering commitment to customer satisfaction to drive business growth. Self-sufficient leader able to mobilize highly-effective teams to maximize workplace productivity and meet sales targets.

SKILLS

Inventory Management

Staff Training & Development

Regulatory Compliance

Store Operations Management

Sales Pipeline Management

Merchandising

Customer Service

Brand Development

Process Optimization

PROFESSIONAL EXPERIENCE

RHONE ORLANDO, FL AUGUST 2025 - PRESENT

Sales Associate - P/T

ERMI INC. ORLANDO, FL DECEMBER 2015 - PRESENT

Patient Care Specialist

●Patient Care Coordination: Oversaw delivery, setup, and pickup of medical equipment, responsible for scheduling appointments, following up on feedback, and ensuring proper sanitation of devices to promote positive customer experiences.

●Training Development: Developed and implemented comprehensive training schedules for new Patient Care Technicians (PCTs) to ensure thorough understanding of equipment usage and maintenance, ensuring smooth internal operations.

●Regulatory Adherence: Maintained accurate records of all inventory transactions for equipment availability, conducting regular inspections of stock levels to ensure compliance with relevant DOT, VA, and HIPAA guidelines.

BRAHMIN LEATHER WORKS ORLANDO, FL APRIL 2017 - JULY 2018

Assistant Store Manager

●Operations Management: Managed all aspects of operations, including scheduling, staffing, merchandising, and training of new associates, to ensure store runs smoothly, quickly addressing customer complaints to strengthen commercial loyalty & interest.

●Leadership: Served as an Acting Store Manager when required, ensuring all aspects of the business were running smoothly, personally directing a team of 10-15 employees to sustainably maintain an approximate volume of $4.8 million.

●Mentorship: Provided mentorship and guidance to new store associates on company policies and procedures, product knowledge, and customer service techniques, mobilizing highly-effective teams to sustain positive market presence.

●Merchandising: Implemented effective store merchandising techniques to ensure store is visually appealing and products are eye-catching and displayed attractively, successfully increasing sales revenue by 15%.

OSH KOSH B’GOSH / CARTER’S INC. ORLANDO, FL JULY 2014 – NOVEMBER 2015

Store Manager

●Management & Leadership: Ensured company-wide compliance with organizational standards and regulations to foster profitable on-site operations, taking initiative to improve inefficient procedures to consistently surpass sales KPIs.

●Guidance: Fostered a culture of collaborative business success across tenure, conducting regular touchbases, providing personalized feedback, and coordinating in-depth training sessions for an X-member team to guarantee 100% satisfaction rates.

●Cost Saving: Achieved top-tier ranking on company's scorecard YTD and maintained 5% increase above previous year YTD.

●Store Efficiency: Reduced store shrink results through effective inventory management and loss prevention measures, establishing standardized operational procedures to promptly address operational risks and sustain year-on-year growth.

●Performance Monitoring: Managed 6000 sq ft store with volume of approximately $8.5 million and staff of 45-65 employees, providing direction and support to team members to capture relevant audience attention & energize business interactions.

EARLIER EXPERIENCE

Assistant Store Manager Levi Strauss & Co Orlando, FL February 2013 – July 2014

Led 6400 sq ft store with 144 employees and sales volume of $15 million, responsible for executing all store functions, ensuring customer ready environment, maintaining stock levels, and providing effective training to employees.

S&R (Processing) Coach (Community Leader) Nike Factory Stores, Orlando Service Center Orlando, FL 2010 – 2013

Oversaw receiving & processing for 2 top Nike stores with yearly volume of $100 million and 100K units received weekly. Coached, scheduled shipments, ensured proper communication, reduced shrink, organized community events, and managed FY12 inventory for 23,000 sq ft facility with 75-95 staff and 10 management members.

Store Manager Burlington Coat Factory Orlando, FL February 2007 – August 2010

Managed 75,000 sq ft store with 7 managers and 65-80 associates, delivering superior customer service, maximizing floor coverage within budget, coordinating building maintenance, handling HR functions, and analyzing P/L to drive profitability.

Store Manager Westpoint Stevens Bed, Bath, Linens Valley, AL January 2000 – February 2007

Lead flagship of 40,000 sq ft store with 15-23 associates and yearly volume of $4 million, executing all aspects of operations, scheduling, promoting, controlling inventory, evaluating employees, providing customer service, implementing software, & ensuring accurate audits.

EDUCATION & PROFESSIONAL DEVELOPMENT

Utilization of programs such as FSL, Salesforce, Workday, Taleo, Kronos to perform job functions in an efficient manner.

IT SKILLS

Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

AWARDS AND HONORS

Ermi - 2021 Sales Support Person of the Year

#1 locations by Volume company wide include Brahmin, Osk Kosk bGosh, Levis, Nike, & Westpoint Stevens Bed, Bath, & Linens.

VOLUNTEERISM

Special Olympics, Salvation Army, Habitat For Humanity, United Way, Boys and Girls Club of America

References Available Upon Request

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