Customer Service Specialist with Loyalty Focus
Resume:
Shawn White
Applicant actively seeking employment
Wharton, TX 77488
**********@*****.***
Professional Summary
I offer several years customer service in the restaurant industry where I have been employed at the supervisory level. In the past few years I've been a caregiver for, both elderly clients and IDD clients. Authorized to work in the US for any employer
Work Experience
Freelance/Independent Contractor
Self Employed-Wharton, TX
February 2025 to Present
• Maintained a high level of professionalism and empathy while interacting with customers to ensure their satisfaction
• Provided exceptional customer service and support to resolve inquiries, complaints, and issues in a timely manner
• Managed a high volume of incoming calls, emails, and live chats from customers seeking assistance or information
Customer Service
Legal Shield-Remote
June 2023 to December 2024
Responding to customer service emails, answering questions, making suggestions.
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
• Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
• Collaborated with cross-functional teams to escalate complex issues and provide timely resolutions for customers
• Developed strong relationships with key clients through regular communication and personalized support
Caregiver for Elderly
Independent contractor-Garland, TX
September 2024 to November 2024
Assisting client with standing, walking, showering, going to the bathroom and dispensing medicines. Duties also included housekeeping responsibilities such as washing dishes, laundry, preparing meals, sweeping, mopping and making clients bed.
• Implemented individualized care plans based on each person's unique needs and goals
• Monitored vital signs regularly to ensure the health and stability of individuals under care
• Supported individuals in participating in recreational activities, promoting socialization and community integration
Direct Care Staff
IDD Group Home-Wharton, TX
July 2023 to September 2024
Worked in a group home setting for clients with intellectual disabilities. Duties included, preparing and serving meals, laundry, sweeping, mopping, assisting clients in the bathroom, assisting wheelchair bound clients, feeding and dispensing medicines. Also assisted clients with various educational activities at the day center during the week.
• Provided direct care and support to individuals with disabilities, ensuring their safety, well-being, and personal growth
• Assisted individuals with daily living activities such as bathing, dressing, grooming, and meal preparation
• Implemented individualized care plans based on each person's unique needs and goals Shift Supervisor
On the Border Mexican Grill and Cantina-Garland, TX January 2023 to July 2023
Greeting guests, mixing and serving of alcoholic beverages, taking of food orders, providing excellent customer service, ensuring smiles of satisfaction. Leading team members according to company standards.
• Oversaw daily operations of a high-volume restaurant, ensuring smooth and efficient service
• Managed a team of XX front-of-house staff, providing training, coaching, and performance evaluations
• Implemented new customer service protocols resulting in an increase in customer satisfaction ratings by XX%
• Developed and maintained strong relationships with vendors to ensure timely delivery of quality ingredients at competitive prices
• Created and executed marketing strategies to attract new customers and increase repeat business KBS Janitorial
Kellermyere Bergensons Services-Oceanside, CA
August 2020 to October 2021
Operation of commercial floor scrubber, cleaning all floors throughout Home Depot, cleaning bathrooms, cleaning employee break room, restocking paper towels/toilet paper, emptying all garbage receptacles, maintaining parking lot, inventory of supplies(ie. Chemicals, trash bags, paper products), filing maintenance requests via email.
• Performed routine cleaning tasks such as sweeping, mopping, dusting, and vacuuming to ensure a neat and tidy environment
• Maintained cleanliness and sanitation standards in assigned areas, including lobbies, hallways, restrooms, and common areas
• Cleaned windows, mirrors, and glass surfaces using appropriate cleaning agents for a streak-free finish
• Emptied trash receptacles regularly and disposed of waste according to established procedures Crew Leader
US Tree Care-Dallas, TX
December 2017 to September 2020
Operating and maintaining all equipment, crew member scheduling, customer service, invoicing and sales.
• Managed a team of XX crew members, ensuring efficient and effective operations
• Scheduled and coordinated crew shifts to optimize productivity and meet operational demands
• Monitored crew performance and provided regular feedback to improve efficiency and customer service
• Implemented safety protocols and ensured compliance with all health and safety regulations
• Maintained inventory levels of necessary supplies, minimizing downtime due to shortages Server/Bartender
Jakes Steakhouse-Gulf Shores, AL
January 2013 to November 2017
Greeting guests, mixing and serving of alcoholic beverages, taking of food orders, providing excellent customer service, ensuring smiles of satisfaction.
• Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
• Efficiently handled cash transactions and accurately processed payments using POS system
• Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
• Developed extensive knowledge of mixology techniques, flavor profiles, and drink recipes to provide personalized recommendations to customers
Server/Bartender
Chill's Bar & Grill-Birmingham, AL
March 2008 to January 2013
Greeting guests, mixing and serving of alcoholic beverages, taking of food orders, providing excellent customer service, ensuring smiles of satisfaction.
• Provided exceptional customer service by taking and delivering accurate food and drink orders in a timely manner
• Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
• Collaborated with kitchen staff to ensure efficient flow of food orders from the kitchen to the customers' tables
• Created a welcoming atmosphere for guests by engaging in friendly conversation and providing personalized service
• Managed cash transactions accurately and efficiently while adhering to company cash-handling procedures
• Utilized extensive knowledge of cocktails, beers, and wines to make recommendations to patrons based on their preferences
Owner/Operator
Lawn Care Plus-Lanett, AL
January 2005 to July 2008
Operating and maintaining all equipment, crew member scheduling, customer service, invoicing and sales.
• Successfully launched and operated a small business, overseeing all aspects of daily operations
• Developed and implemented effective marketing strategies to drive customer acquisition and increase sales
• Maintained accurate financial records, including budgeting, forecasting, and expense tracking
• Negotiated contracts with vendors to secure favorable pricing terms and maintain cost efficiency
• Established strong relationships with suppliers to ensure timely delivery of goods while maintaining quality standards
• Implemented inventory management system resulting in XX% reduction in stockouts and improved order fulfillment process
Server/Bartender
Ruby Tuesday-Birmingham, AL
March 2001 to January 2005
Greeting guests, mixing and serving of alcoholic beverages, taking of food orders, providing excellent customer service, ensuring smiles of satisfaction.
• Showcased daily breakfast, lunch, and dinner features, detailing key cuisine elements and recommended wine and spirit pairings
• Demonstrated exceptional multitasking skills during peak hours, accurately managing XX tables
• Collaborated with kitchen staff to ensure timely delivery of food orders to customers
• Provided recommendations on menu items based on customer preferences and dietary restrictions
• Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
• Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
• Adhered to all food safety regulations to ensure the health and well-being of customers Education
CPR/FIRST AID (Training program)
American Red Cross-Remote
July 2023 to July 2023
8hr certification in CPR and First Aid
Horticulture (Technical school)
J F Ingram State Technical College-Deatsville, AL
May 1996 to September 1998
High school diploma or GED
Skills
• Cooking
• Customer service
• Serving
• Serving Experience
• Horticulture
• Food Service
• Retail sales
• Leadership
• Caregiving
• Mechanical knowledge
• Cash handling
• Wine knowledge
• Call center
• Lifeguard
• Tree Care
• Warehouse experience
• Time management
• Skilled Labor
• Sales
• Bartending
• Supervising experience
• Kitchen Experience
• Restaurant management
• Communication skills
• Client interaction via phone calls
• Hospitality
• Basic math
• Phone etiquette
• English
• Teamwork
• Organizational skills
• Lawn Care
• Management
• Senior Care
• Food industry
• Janitorial experience
• Inside sales
• Food Preparation
• POS
• Aloha POS
• Crew Leader
• Cocktail experience
Certifications and Licenses
Food Handler Certification
TABC Certification
First Aid Certification
July 2024 to July 2026
CPR Certification
July 2024 to July 2026
Contact this candidate