Operations Leader with 15+ Years of Experience

OOMESHAN PADAYACHEE

Palm Harbor, FL 727-***-**** *********@*****.***

Work Authorization: Authorized to work in the United States (no sponsorship required).

PROFESSIONAL SUMMARY

Store, hospitality, and operations leader with 15+ years of experience managing daily operations, supervising teams, controlling cash and inventory, and maintaining compliance in fast-paced environments. Strong customer-service mindset, hands-on leadership style, and consistent focus on safety, accuracy, and results.

KEY SKILLS

Store & Hotel Operations Team Leadership Scheduling & Shift Coverage Customer Service & Escalations Cash Handling & Reconciliation Inventory Control Vendor Coordination Loss Prevention Awareness Compliance & Safety Reporting Microsoft Office POS Systems

PROFESSIONAL EXPERIENCE

Store Manager Shell Gas Station, Palm Harbor, FL 2025 - Present

Lead daily store operations, including opening/closing procedures, shift coordination, and customer service coverage.

Supervise team members and support training; reinforce policies, service standards, and safe work practices.

Handle cash management (register accuracy, deposits, end-of-day reconciliation) and maintain clean records.

Track inventory needs and coordinate vendor deliveries/replenishment to improve in-stock levels.

Resolve customer concerns professionally, de-escalate issues, and protect store standards.

General Manager Redlands Hotel and Lodges, Pietermaritzburg, South Africa 2022 - 2024

Directed hotel operations across departments (front office, housekeeping, food & beverage, maintenance), including staffing and reporting.

Improved cost control and purchasing practices to reduce operating expenses while maintaining service quality.

Led and developed a team of 45+ employees; set expectations, coached performance, and strengthened accountability.

Managed vendor relationships, purchasing coordination, and service recovery for guest escalations.

Bar & Restaurant Manager Crossways Hilton, KwaZulu-Natal, South Africa 2017 - 2021

Managed daily restaurant/bar operations, including scheduling, stock control, and customer experience.

Supported compliance with health, safety, and licensing requirements; maintained readiness for inspections.

Coordinated events and handled customer issues to improve guest satisfaction and repeat business.

Floating Patrao / In-House Auditor Nando’s South Africa (Multi-site) 2011 - 2016

Completed operational audits across multiple locations; documented findings, risks, and corrective actions.

Reinforced standard operating procedures (SOPs) to improve consistency and reduce preventable losses.

Prepared reports for leadership and supported follow-up on action plans and training needs.

SELECTED ACHIEVEMENTS

Known for stabilizing day-to-day operations through clear routines, staff support, and attention to detail.

Recognized for calm, professional handling of customer escalations and service recovery.

Improved control of cash and inventory processes by reinforcing consistent checks and documentation.

EDUCATION

Bachelor of Science in Business Administration In Progress (Expected 2026)

High School Diploma (South Africa Equivalent)

LANGUAGES

English (Fluent), Afrikaans (Fluent), Xhosa (Intermediate), Zulu (Intermediate)

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