Dynamic Customer Service Representative with Call Center Expertise

Dublin, GA ***** 478-***-**** ***********@*****.*** WWW: Bold Profile

CHRISTINIA FORD

Dynamic Customer Service Representative with proven expertise at Sertec, excelling in problem resolution and relationship building. Adept at managing call center operations and ensuring customer satisfaction through active listening and effective communication. Committed to enhancing client experiences while maintaining meticulous documentation and scheduling.

PROFESSIONAL

SUMMARY

SKILLS ● Customer service ● Active listening

● Critical thinking ● Data entry

● Customer relations ● Problem resolution

● Relationship building ● Call center experience

● Computer proficiency ● Complaint handling

● Microsoft Excel ● Complaint resolution

● Microsoft outlook ● Call center operations

● Scheduling ● Follow-up skills

● Call management ● Product knowledge

● Paperwork processing ● Appointment scheduling

● Documentation ● Administrative support

● Microsoft PowerPoint ● Data collection

● Technical support ● Filing

● Dispute resolution ● Sales expertise

● Order fulfillment ● Account updating

● Proofreading ● Retail store support

● Shipping and logistics ● Warehousing functions

CUSTOMER SERVICE REPRESENTATIVE 02/2019 to 04/2025 Sertec, Dublin, GA

My job duties were to answer calls and make sure customers were directed to the right department and situation were handled

PCA 02/2021 to 07/2023

Always Care Nursing Agency, Dublin, GA

My job duties were to make sure my clients were safe, feed, and comfortable in there environment

WORK HISTORY

PCA 05/2017 to 11/2019

Choice of Change, Dublin, GA

Duties were to make sure my patients were well taken care of make Sure they went to doctors appointments, took meds and were comfortable Ultimate Medical Academy, Clearwater, FL

Associate of Science, Medical Administrative Assistant EDUCATION

I have accomplished my first year as a

graduate of Uma come January 2026.

ACCOMPLISHMENTS

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