Experienced Social Services Case Manager and Supervisor

*** ** > @)

ORTIZ RESUME +v Done

Donna Ortiz

917-***-**** ODONNA37@ YAHOO.COM

PROFILE

Seeking a challenging opportunity where will be able to utilize my strong organizational

skills, educational background and ability to work well with people, which will me allow me

to grow personally and professionally.

EXPERIENCE

Case worker/domestic violence adult protective services — 2007 - present

+ Determining eligibility in case situations.

+ Interviewing crisis situations by assessing imminent dangers, exercising

counseling techniques/other skills in resolving issues protecting the abused

population.

+ Preparing referrals and court preparations to the office of Legal Affairs as

procedure protocol.

FIA Family independence administration — 2005-2007

+ Supervising staff of five or more. Training admissions implementation of

procedures, critical thinking in supervision.

+ Processing, successfully innovative interviewing and processing methods,

preventing homelessness and promoting self-sufficiency. \

+ Implemented training courses for new recruits — speeding production in servicing

customers in the FIA center.

EDUCATION

Graduated: York College CUNY/ B.A - JUNE 2003

CASAC - Certificate - MAY 2016

MPA - GRADUATE DEGREE - AUGUST 2019

SKILLS

MS EXCEL,MS WORD, POWERPOINT, WMS, APS NET, FIAPAPERLESS SYSTEM.

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