Administrative Support Specialist
Resume:
PROFILE
CONTACT PROFESSIONAL EXPERIENCE
EDUCATION
SKILLS
Cleveland, OH
*************@*****.***
CHARLEESIA WARD
Compassionate and detail-oriented professional with experience in healthcare administration and early
childhood education. Skilled in patient service
coordination, front-desk operations, and child
development. Ability to communicate effectively, manage records with accuracy, and provide supportive care to both patients and families.
Cleveland Clinic – Garfield Heights, OH
2023 – 2026
Greet and assist patients in-person and via phone, ensuring a welcoming and professional front-desk experience.
Schedule, confirm, and modify patient appointments Verify insurance coverage, collect co-pays, and process patient payments accurately.
Obtain and update patient information in compliance with HIPAA regulations.
Resolve patient inquiries regarding appointments, billing, and services offered.
Collaborate with clinical staff to coordinate patient flow and minimize wait times.
Maintain accurate records and ensure timely completion of administrative tasks.
Assist with onboarding new patients, including medical history intake and consent forms.
Provide empathetic support and clear communication to patients in stressful situations.
Associate’s Degree of Arts
Graduated: 2018
High School Diploma
Graduated: 2016
Patient Scheduling & Registration
Electronic Medical Records (Epic)
Insurance Verification & Payment Processing
HIPAA Compliance
Child Development & Curriculum Planning
Conflict Resolution & Positive Guidance
Parent & Family Communication
Time Management
CPR & First Aid Certified
Patient Service Specialist
University of Toledo – Toledo, OH
Garrett Morgan School of Science –
Cleveland, OH
Genesis Childcare Academy – Cleveland, OH
2020 – 2023
Planned and implemented developmentally appropriate curriculum focused on toddlers’ social, emotional, intellectual, and physical growth.
Designed and led educational activities to promote early cognitive skills, language development, and recognition of basic concepts.
Created a nurturing classroom environment that encouraged exploration and self-expression.
Maintained a safe and organized learning space and ensured compliance with licensing regulations.
Managed personal care routines, including hygiene and feeding schedules.
Documented child development milestones and adjusted lesson plans to individual needs.
Communicated regularly with parents and supervised assistant staff.
Maintained current certifications in CPR and First Aid Lead Toddler Teacher
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