Customer Service and Operations Professional
Resume:
Dominique Small
Aurora, CO *****
***************@*****.***
Authorized to work in the US for any employer
Work Experience
Cashier/Customer Service
King Soopers-Denver, CO
December 2014 to May 2015
I worked with the customers and worked the cash register. Amazon Fulfillment Associate
Resource Mfg
Education
Medical Assistant (College Degree)
Arapahoe Community College-Parker, CO
March 2022 to Present
Highschool diploma (High school diploma)
Penn Foster High School-Scranton, PA
December 2018 to July 2021
Skills
• Microsoft Excel
• Call center experience
• In-person customer service
• Climbing
• Customer support
• Computer skills
• Customer support ticket management
• Client interaction via phone calls
• Client email correspondence
• Inbound logistics
• Cash handling
• POS
• Customer service through social media
• Cleaning Experience
• Client services
• Customer returns handling
• Retail Sales
• Managing teams in a customer support role - Largest customer support team managed (1-5 team members)
• Food Preparation
• Heavy lifting
• Salesforce
• Store Management Experience
• Live chat
• Customer service video conferencing
• Food Service
• Organizational skills
• Cooking
• Computer operation
• Technical Proficiency
• POS systems
• Interpersonal skills
• Computer literacy
• Purchase order management
• Communication skills
• Retail Management
• SMS customer support
• Labeling
• Outbound logistics
• Cashiering
• Phone etiquette
• Customer service
• Food Safety
• Outdoor work
• Microsoft Outlook
• Technical troubleshooting support
• Cycle counting inventory management
• Improving customer support response time - Customer support response time improved (1-5%)
• Customer Service Skills Warehouse skills
• Mechanical knowledge
• Industrial equipment
• Inventory management
• Administrative experience
• Order picking
• Phone customer support
• Email customer support
• Electrical experience
• Merchandising
• Food Production
• Food Handling
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