Safety Compliance and Training Specialist

Adrian Mixon

601-***-**** 601-***-**** *******.****@*******.*** Jackson, MS 39209

PROFESSIONAL SUMMARY

Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

SKILLS

Microsoft Office, Vergent and QuickBooks.

Staff training and mentoring

Site auditing

Safety risk assessment

Safety program development

Performance improvement monitoring

Site evaluation

Safety audits

Safety program assessments

Accident reporting

Project audits

Employee team supervision

Incident reporting

Trenching and excavation

Emergency response planning

Chemical handling

Respiratory protection

Safety training development

Occupational health

Meeting participation

Implementing safety programs

First aid administration

Personal protective equipment

Safety management systems

Environmental monitoring

Hazard identification

Fall protection

Goal setting

Chemical safety

Problem-solving

Time management

Organizational skills

Attention to detail

First Aid/CPR

Emergency response plans

Risk assessment

Multitasking

OSHA compliance

Report writing

Written communication

Health and safety monitoring

Teamwork

Adaptability

Critical thinking

Hazardous materials management

Communication skills

Reliability

Training coordination

Excellent communication

Team collaboration

WORK EXPERIENCE

PT Safety Supervisor

United Parcel Service, 2017 - Current

Reduced negative impacts on workers with effective hygiene programs, controlling noise and monitoring atmospheric conditions.

Verified workplace compliance with safety standards and government regulations based on detailed inspections.

Identified root causes for worker illnesses with environmental sampling, worker interviews and site inspections.

Improved worker knowledge with right-to-know programs covering hazardous substances found in each workplace.

Protected workers from hazardous work conditions by recommending changes to methods, processes and materials used in different environments.

Approached and solved problems with initiative and sound judgment.

Identified issues and solutions to eliminate backlog and maximize workflows.

Helped office personnel with errands, paperwork and data entry.

Sanitized high-touch surfaces to protect personnel and customers from viruses and germs.

Planned and executed strategies to increase business and drive profit growth.

Complied with corporate regulations, policies and procedures to maximize safety, security and overall trust in organization and employees.

LA DCFS Benefit Specialist-remote

YoungWilliam, 2024 - 2025

Provides friendly and helpful information to callers and other stakeholders

Facilitated employee focus groups to gather feedback on benefits programs.

Developed comprehensive benefits package for diverse workforce.

Ensured accurate benefits billing and reconciled discrepancies promptly.

Developed and delivered engaging benefits training sessions for staff.

Analyzed benefits usage data to recommend plan adjustments.

Navigates quickly through multiple computer screens to provide correct information to customers within acceptable service time frame

Administrative Assistant-remote

3 Kings Dispatching LLC., 2023 - 2024

Handled confidential documents with discretion and integrity.

Implemented filing system overhaul, significantly improving information accessibility.

Assisted in planning and execution of corporate events and meetings.

Entered data accurately into spreadsheets and databases for record-keeping purposes.

Implemented new email management system to reduce inbox clutter.

Managed daily office operations, improving overall workflow efficiency.

Streamlined office supply inventory, reducing unnecessary expenditures.

Assisted with onboarding of new employees, making them feel welcomed and prepared.

Provided exceptional customer service, resolving issues promptly.

Managed multiple calendars, ensuring no scheduling conflicts for executives.

Processed invoices and handled accounts payable and receivable tasks.

Trained junior administrative staff, enhancing team skills and performance.

CSR -remote

Southern Farm Bureau Casualty Insurance, 2021 - 2023

Monitored social media platforms for customer queries and responded in timely manner.

Maintained customer records by updating account information in database.

Contributed to development of customer loyalty program, enhancing repeat business.

Implemented CRM software to track customer interactions and feedback.

Utilized conflict resolution skills to handle difficult customer service scenarios gracefully.

Negotiated with customers to find mutually beneficial solutions to billing disputes.

Participated in community outreach programs to promote brand awareness and loyalty.

Coordinated with cross-functional teams to address customer concerns promptly.

Analyzed call volume and average call time to monitor performance and productivity.

Completed contract forms, prepared change of address records, or issued service discontinuance orders with computer and job-related software.

Solicited sales of new or additional services or products.

Account Manager

Speedy Cash, 2016 - 2021

Coordinated with cross-functional teams to meet account objectives and deliverables.

Led negotiations to secure long-term contracts, enhancing account stability.

Developed and implemented strategic account plans to maintain high client satisfaction.

Provided expert guidance to clients on optimizing use of products or services.

Resolved complex client issues, ensuring minimal disruption to business operations.

Managed client accounts to ensure customer satisfaction and retention.

Handled client questions, concerns and escalations to meet contractual expectations and preserve client relationships.

Processed credit card payments and accurately handled cash.

Sustained revenue by bringing in new customers and continuously connecting with established accounts.

Handled stressful situations professionally and multitasked with ease.

Captured sales through effective product demonstrations and persuasive communication skills to overcome objections.

EDUCATION

Meridian Community College, Meridian, MS, Jan 2010 12/2010

Certification: Healthcare

Mississippi Board of Pharmacy, Jackson, MS, 02/2009

Diploma: General Studies

Kemper County High School, Kemper, MS, Jan 1998 05/1998

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