Detail-Oriented Retail Leader with 30+ Years Experience
Resume:
MAGDELINE NORWOOD
*** ********* **., *******, ** 70068
504-***-**** **********@*****.***
OBJECTIVE
Detail-oriented professional with over 30 years of experience in retail, customer service, and team management. Skilled in operations, staff training, inventory control, and conflict resolution. Seeking to apply leadership and organizational expertise in a new managerial role.
EDUCATION
Bonnabel High School — Diploma
Graduated: 1991
Delgado Community College – associate’s degree
Graduated: 1995
CERTIFICATIONS
Bookkeeping
Tax Certification
SKILLS
Software Proficiency: Microsoft Office (Access, Excel, OneNote, Outlook, PowerPoint, Project, Publisher, Visio, Word)
Communication: Strong verbal and written communication
Customer Service: Skilled in managing customer needs and ensuring satisfaction
Retail Management: Inventory, merchandising, team leadership, training
Office Equipment: Copier, fax, printer, scanner, phones, calculator
Proficiency in QuickBooks (desktop & QBO).
Strong understanding of accounting principles.
Attention to detail and organizational skills.
Analytical skills for problem-solving.
Communication skills for client/team interaction
PROFESSIONAL EXPERIENCE
Intuit QuickBooks – Bookkeeper
July 2025 – Present
Core Responsibilities
Data Entry & Management: Recording transactions, invoices, expenses, and payments.
Reconciliation: Reconciling bank, credit card, and general ledger accounts.
Accounts Payable & Receivable: Managing bills, payments, and customer invoices.
Payroll Processing: Handling payroll and ensuring tax compliance.
Financial Reporting: Preparing and analyzing P&L, balance sheets, and other reports.
Troubleshooting: Assisting with software setup, errors, and technical issues.
Collaboration: Working with clients, accountants, and teams to maintain accurate books.
My QuickBooks Roles
Bookkeeper/Specialist
Data Entry Clerk
Support Specialist
Dollar General – Assistant Store Manager
January 2025 – December 2025
Manage daily store operations, staff scheduling, and performance.
Oversee inventory control, merchandising, and customer engagement.
Ensure compliance with safety and operational standards.
Lead training for new employees and assist with conflict resolution.
Directed daily activities including staff supervision and customer support.
Maintained store appearance, monitored inventory, and processed cash handling.
Helped to meet sales goals by optimizing staff performance and customer experience.
Family Dollar – Assistant Store Manager
May 2024 – December 2024
Manage daily store operations, staff scheduling, and performance.
Oversee inventory control, merchandising, and customer engagement.
Ensure compliance with safety and operational standards.
Lead training for new employees and assist with conflict resolution.
Directed daily activities including staff supervision and customer support.
Maintained store appearance, monitored inventory, and processed cash handling.
Helped to meet sales goals by optimizing staff performance and customer experience.
Aldi US – Store Associate
July 2022 – December 2023
Opened/closed store, managed stocking, and operated the register.
Maintained clean and well-organized shelves and sales floor.
Arise Work from Home – Call Center / Travel Agent
January 2021 – June 2022
Provided inbound/outbound customer service for multiple companies.
Booked travel, managed vacation packages, and resolved client issues.
Acosta Sales and Marketing – Merchandiser / Supervisor
May 2018 – March 2020
Set up displays per planogram and improved product presentation.
Collaborated with store managers to enhance layout and promotions.
Supervised a 5-person team for 7 months to complete special projects.
Laplace Coin Laundry – Laundry Assistant
December 2015 – May 2018
Oversaw daily laundry operations and provided customer assistance.
Handled transactions and maintained a clean facility.
Rotolo’s Pizzeria – Manager
January 2014 – December 2015
Managed restaurant team, tracked inventory, and ensured service quality.
Maintained cleanliness standards and resolved customer concerns.
Kelly Educational Services - Substitute Teacher
1/2010 - 9/2010
Managed and or supported individual and whole class instruction during 2009 - 2010
school year for St. John the Baptist Parish Public School System.
U.S Census Worker - Census Worker
4/2010 - 6/2010
Responsible for obtaining household information from residents for the 2010 survey.
I was a stay-at-home mom from 7/1999 to 1/2010
Schwegmann’s Grocery – Cashier Supervisor / Shift Manager
July 1997 – July 1999
Supervised cashier staff handled shift transitions, and closed registers.
Participated in inventory management and addressed customer issues.
ADDITIONAL WORK EXPERIENCE
U.S. Census Bureau – Enumerator (April 2010 – June 2010)
Billing Clerk – Radiofone Cellular & United Parcel Service
Temporary Assignments – Interm Temporary Services
REFERENCES
Sabrina Adamson
Scott Richard Jr.
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