Technical Support Specialist with Global Experience
Resume:
ROHIT DUGGAL
**********@*****.***
Objective
Work in an organization with challenging environment so that, my full inherent capacity is invested for the development of my organization, giving me the professional growth. To be an efficient employee in an organization where my competencies are valued. Looking for an opportunity where I can utilize my professional skills to face challenging tasks and gain professional growth while being resourceful, innovative and flexible.
Professional experience
Teleperformance, Jaipur
Technical Support Executive – International Voice Process
●Provided technical support to international customers, resolving hardware, software, and security-related issues efficiently in real-time.
●Delivered exceptional customer service through clear communication, active problem-solving, and timely resolution of issues.
●Developed troubleshooting skills in Windows systems, applications, and security management, contributing to high customer satisfaction.
●Managed incoming customer calls efficiently, resolving queries and providing technical support.
Systace Solutions Tech Services Pvt. Ltd., Jaipur
Technical Support Executive
●Supported clients with both technical and sales queries, bridging the gap between customer requirements and company solutions.
●Assisted in preparing proposals, handling client objections, and providing effective after-sales technical support.
●Engaged with clients to generate leads, drive business growth, and ensure client retention.
●Delivered product demonstrations for technical solutions, guiding clients on usage, features, and best practices to maximize business value.
Skills
●Windows Troubleshooting: Expert in diagnosing and resolving software, hardware, and system-related issues efficiently.
●International Voice Process: Skilled in handling queries and providing solutions to global clients with clarity and professionalism.
●Customer Support Excellence: Ensured quick issue resolution, high-quality service, and client satisfaction.
●Sales & Client Engagement: Experienced in lead generation, proposal handling, client communication, and achieving business targets.
●Computer Proficiency: Skilled in OS installation, software configuration, system maintenance, and troubleshooting.
●Soft Skills: Strong problem-solving, attention to detail, effective communication, client handling, quick learner, and adaptable to new technologies and environments.
Project
E-Publishing System
Technology Used: Asp.net With C#
Back End: SQL Server
Details: A project based on developing a website where writers can submit their articles for review.
Bikaner Tourism
Technology Used: HTML, CSS, JS
Details: This is a Simple Project for tourist about Bikaner.
Educational Qualification
Qualifications
University/Board
Percentage
B-Tech
Rajasthan Technical University
62%
Senior Secondary
Rajasthan Board
59%
Secondary
Rajasthan Board
74%
Operating System
Windows, Mac, Android
Extracurricular Activities & Other Achievements
Active Participation in Various Cultural Activities at School and College Level.
Attended THE ART OF LIVING held in ECB, Bikaner.
Strong Points
Result Oriented.
Belief in Hard Work and Cost of Time.
Ability to Grasp New Area and Subject
Personal Details
Status: Single
Language: English, Hindi, Punjabi, Marwari
Father’s Name: Vinod Kr Duggal
Mother’s Name: Rajni Duggal
I hereby declare that all the above-furnished information is correct to the best of my knowledge.
Rohit Duggal
Contact this candidate