Business Development & Customer Service Leader

MUKESH BHAVSAR

Block Daisy #***, Mangalam Aananda, Sanganer, Jaipur (Raj)

Contact: 982-***-****, E-mail: ******.***********@*****.*** SALES & SERVICE PROFESSIONAL

MCA/MBA with Good Sales & Customer Service experience with ability to generate business and retain existing Customers in fiercely competitive market

PROFILE

A dynamic professional with commendable experience of 20+ years to the entire spectrum of planning, customer service

& implementing integrated processes, business development strategies, brand building measures and promotions.

Expertise in creative conceptualization & execution of various brand building activities.

Excellent relations building skills with ability to acquire and retain new accounts for prolonged business association.

Solution oriented approach with excellent relationship skills, successfully and consistently delivering the responsibilities of revenue generation, profitability, market share and customer satisfaction. KEY COMPETENCIES

Stress Manager Networking & Relationship Skills Self Starter

Positive Attitude Effective Communication Skills Areas of Expertise

Agency Management Training Retention & Relations

Customer care operations

WEAKNESS

Deep involvement in issues leads to unnecessary time consumption

(I ‘m aware of the problems and I have strategies to deal with it.) PROFESSIONAL EXPERIENCE

Business Development Manager

Multiply Business Solutions/Benevolent Consultants/Vibrant Marketing Management Since Feb’19 – Present Job Profile:

This was my Entrepreneur Journey in the field of Food industry, Telecom and Call center Business

Have worked as Operations and Business development Manager for my own ventures as well as for other Business owners to develop their business reach and handling operations

Worked in building infra and hiring manpower for the businesses and ensuring profitability from the operations VODAFONE IDEA LTD. (Udaipur/Jaipur/Kota/Bhilwara) Feb’06 - Feb'19 Customer service Operations Manager

Job Profile:

Customer Service Operations Head, responsible for Relation & Retention, Customer Support (Back office & Activations) and Field Operations for Kota Rajasthan

Heading complete customer service of the Kota Zone & Handling a team of 18 On-rolls and 10 off rolls for the same

Ensuring smooth activation of Prepaid & postpaid within given timelines and 100% compliance

Ensure ring fencing of the all category corporate & SME segment and High value customer

Service rollout as per guidelines including Stores, ministores etc.

Reducing complaints per subs. & effective churn control measures

Process compliance as per laid down guidelines. Improving quality scores

Churn Management

Driving customer delight activities thru Aao milen and Service Meet

Ensuring the HNI activities & delight

Penetration of self service

Financial controls

Reliance Communication,Udaipur for 2.5 Yrs

Zonal Executive – Customer service

Job Profile:

It includes handling customer service operations for rendering quality services.

Drive Customer Retention thru implementation of retention programs specially Platinum and Gold customer base on a proactive basis

EDUCATIONAL CREDENTIALS

Master of Business Administration (MBA)

IMT Ghaziabad -2008

Master of Computer Applications (MCA)

MS Ramaiah Institute of Technology, Bangalore – 2002 Division: First

PGDCA

Barkatullah University,Bhopal - 1999

B.Sc.

M.L.S University, Udaipur – 1998

Division: Second

COMPUTER PROFICIENCY

Platform Windows,MS-Office, Adobe, Digital Marketing,Google Ads Presentations and Well versed with all latest technologies

EVENTS ORGANISED

Member of Rocking Reds team responsible for employee engagement activities

Organized Lets meet and Aao milen for the High value cutomers in various towns of Rajasthan

Organized several social activities like Blood donation camps, happy to help campaign etc. ACCOLADES

Proud recipient of Vodafone Star thrice in a single year

Proud recipient of Safety champion for Q3’14-15

Proud recipient of Vodafone Service Championship for the month of Sept’09

Proud recipient of Vodafone Mega Starr award for Q1 2009-10

Proud recipient of Vodafone Superstar award five times for various initiatives

Proud recipient of Hi touch award twice for maintaining lowest churn in Udaipur Branch PERSONAL INFORMATION

Date of Birth 5th Feb 1977

Languages Known English, Gujarati, Hindi, Kannada Marital Status Married

REFERENCES ON REQUEST

Date 28th Nov 2023 (Mukesh Bhavsar)

Signature

Summary of Employment

SR.N

O

COMPANY PROFILE DESIGNATION REPORTING TO PERIOD

MULTIPLY BUSINESS

SOLUTION & KALASH

CRETATIONS/BENEVOLENT

CONSULTANTS/VIBRANT

MARKETING MANAGEMENT

ENTERPRENEURSHIP IN FIELD

OF FOOD BUSINESS AND

CHANNEL SALES AND CALL CENTER

BUSINESS DEVELOPMENT

MANAGER

FEB’19 TILL

DATE

1 VODAFONE INDIA LTD.

SERVICE MANAGER

DEPUTY

MANAGER

ZONAL SALES MANAGER

04 SEPT 2014 TO

TILL 15TH FEB 2019

2 VODAFONE INDIA LTD.

PREPAID ACTIVATION LEAD

ASSISTANT

MANAGER

ACTIVATION HEAD

10 AUG 2012 TO 4

SEPT 2014

3 VODAFONE INDIA LTD.

RETAIL SALES LEAD SENIOR EXECUTIVE ZONAL RETAIL LEAD 19 JUL 2011 TO 10

AUG 2012

4

VODAFONE INDIA LTD. RETENTION & RELATION LEAD SENIOR EXECUTIVE R&R HEAD OCT 2009 TO JUL

2011

5

VODAFONE ESSAR

DIGILINK LTD

BRANCH CUSTOMER SERVICE

INCHARGE

EXECUTIVE

ZONAL CUSTOMER

SERVICE INCHARGE

NOV 2007 TO OCT

2008

6

VODAFONE ESSAR

DIGILINK LTD

RETENTION LEAD EXECUTIVE

ZONAL CUSTOMER

SERVICE INCHARGE

FEB 2006 TO OCT

2007

7

RELIANCE INFOCOM

LTD

ZONAL EXECUTIVE OPERATIONS EXECUTIVE ZONAL CSD INCHARGE NOVEMBER 2004

TO FEBURARY 2006

8

INNER SPACE INFO

RESEARCH

SOFTWARE PROGRAMMER PROGRAMMER MANAGER

OCT2002 TO

OCTOBER 2004

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