Customer Success & Operations Specialist

AMIT NAIN

Customer Success & Operations Speciali

Phone: +91-880******* Email: *********@****.***

Skype: amit.nain191 Languages: English, Hindi, Marathi

Date of Birth: November 11, 1981 Marital Status: Single

PROFESSIONAL SUMMARY

Dynamic and result-oriented professional with over a decade of experience in Customer Success, CRM SaaS, Client Onboarding, Training, Issue Resolution, and Relationship Management. Proven track record of driving customer satisfaction, retention, and account growth. Proficient in tools like Zoho CRM, Freshdesk, LMS, DMS, SFA, and CSAT. Skilled in handling escalated issues, coordinating with internal teams, and promoting value through customer experience.

CORE COMPETENCIES

Customer Success Management

Client Onboarding & Training

CRM & SaaS Platforms

Issue Resolution & Escalation Handling

Customer Retention & Satisfaction

Relationship Management

Cross-functional Collaboration

Process Improvement & Feedback Analysis

PROFESSIONAL EXPERIENCE

Cybers Switching (Off role)

Customer Success Specialist

Aug 2024 – Apr 2025

Managed full customer lifecycle: onboarding, training, adoption, and satisfaction

Built long-term client relationships and ensured high engagement

Bizom (Mobisy Technologies Pvt Ltd) – SaaS B2B

Sr. Implementation Specialist / Customer Success

May 2023 – Jul 2024

Single point of contact for clients; conducted product training and setup

Collected feedback and coordinated with internal teams for product enhancement

Resolved escalated issues and improved customer journey

Cheam Real Estate

Sr. Customer Relations Executive

Nov 2021 – Apr 2023

Handled customer queries via calls and emails

Conducted surveys to identify client needs and improve service

Onboarded and trained new clients

Vidu.Tech (EdTech SaaS) – Delhi B2B

Customer Success Manager

Apr 2021 – Sep 2021

Guided clients through onboarding and provided comprehensive training

Managed renewals and provided feedback analysis

Acted as single point of contact for all client concerns

MindShaper Technologies (Class Teacher Learning Systems) – SaaS B2B, Gurgaon

Sr. Operation Executive (Customer Success)

Jan 2018 – Dec 2020

Supported schools through onboarding and training

Collected feedback and maintained long-term relationships

Schand Group (Schand Publishing) – B2B & B2C, Delhi

Customer Service Representative

Dec 2015 – Nov 2017

Managed calls/emails and organized teacher workshops

Built strong client relationships with schools and authors

Snapdeal.com – B2B, New Delhi

Merchant Relations Executive

Sep 2013 – Oct 2015

Onboarded clients to Snapdeal panel and handled issue resolution

Ensured customer satisfaction and retained long-term clients

Spanco Tele Systems (Banking Process)

Customer Service Executive

Jan 2011 – Aug 2013

Addressed banking queries and promoted upselling/cross-selling

Ensured adherence to quality standards and SLA

EDUCATION

Bachelor of Science – Mumbai University, 2004

H.S.C. – Maharashtra Board, 2001

S.S.C. – Maharashtra Board, 1999

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