IT & Web Design Professional with Leadership Experience

Education:

Guttman Community College. Major: Information Technology. Graduation June 2020

•Proficient in Netbean

•Proficient in Javascript

•Proficient in created HTML webpages

•Proficient in Microsoft Word, Excel, Outlook

•Proficient in C++

Major Web Design Project: Created my own website using Netbeans, CSS and HTML

Link: http://ec2-52-3-243-242.compute-1.amazonaws.com (cut and paste required to view)

Employment/Volunteer:

Primark- Team Lead Brooklyn NY

June 2025-present

●Managed an allocated section of a department; supported colleagues to create inspiring displays and managed daily task allocation to keep your team engaged.

●Assisted with recruitment, on-boarding, and development of Sales Associates while supporting a culture of continuous learning and improvement.

●Managed the cash lanes and Fitting Room areas as needed.

●Helped with customer feedback and complaints.

●Managed stock file accuracy and driving improved availability in-store with a consistent focus on size and option control to meet customer demand.

●Managed all pricing in line with Primark Pricing Principles. Monitored pricing for accuracy, check markdowns are applied and monitored, and appropriate POS are displayed.

Claire’s- Store Manager Queens New York

April 2024-May 2025

•Managed a team of 5 sale associates

•Motivated sales teams

•Created business strategies

•Development promotional materials

•Trained new store managers

•Collaborated with peers to build high performing teams through best practice sharing.

•Ensured store success by building positive customer relationships while utilizing probing techniques to overcome obstacles.

•Created teams weekly schedule

•Interacted with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

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Spectrum Mobile- Store Manager New York New York

June 2022-February 2024

●Managed a team of seven sales representatives.

●Collaborating with peers to build high performing teams through best practice sharing.

●Coaching and developing sales reps to reach their personal and professional goals.

●Ensuring store success by building positive customer relationships while utilizing probing techniques to overcome obstacles.

●Communicating with customers in a retail setting, delivering a positive company image while exceeding operational metrics.

●Created scheduling for a team of eight.

●Interacted with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Spectrum mobile-Sales specialist Queens New York

January 2022-June 2022

●Interacted with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

●Provided excellent communication abilities and data entry skills

●Met or exceed monthly sales goals

●Successfully promoted and sell Spectrum products and services

●Provided excellent customer service to ensure a great customer experience

●Deactivated and activated internet service and mobile phones

●Troubleshooted equipment

●Performed Hardware and software task on computers and mobile phones

Mattress Firm- Sleep Expert Brooklyn, NY,

October 2020- October 2021

●Took a consultative selling approach to building guest relationships.

●Created new and existing guest relationships by elevating their in store experience with that personal touch.

●Worked by appointment to accommodate their guest's busy schedules.

●Accountable for individual success within a team environment.

●Achieve and exceed weekly, monthly, quarterly and yearly sales goals.

●Deliver personal sales and key performance indicator goals.

●Display energy, enthusiasm and the ambition to flourish in a fast-paced sales culture.

●Build my business by prospecting, networking and scheduling appointments. Create an environment for repeat client business through referrals and great on- line reviews.

●Provided Professional interpersonal communication skills.

●Patience, resilience and persistence backed by an entrepreneurial spirit.

●Excellent listening skills and the ability to work independently and with a team.

●Ability to integrate collections to design the perfect environment for their guests.

●Used expertise and sense of style to provide guests with the best possible shopping experience.

●Ability to grow long- term and cultivate relationships by building a powerful platform through networking with in store clients, referrals and with local businesses.

●Partner with organizations and charities you are passionate about serving.

●Performed additional functions that may be assigned at the discretion of management.

Ikea-Sales Furniture Design Specialist Brooklyn New York

April 2018-March 2020

●Created graphic designs of different wardrobe and wall units using graphic design software.

●Assisted in developing solutions and providing feedback on all matters of installation by partnering with various teams.

●Supported the Active Selling team to support an efficient and easy buying process of complex IKEA systems and products.

●Used knowledge of both the product and IKEA to offer solutions to ensure customers leave the store with a positive experience.

Bryant Park Ice Skating Rink -Sales Associate New York NY November 2017-January 2018

●Offered excellent customer service to all patrons.

●Sharpened skates and sold rink related items.

●Assisted the Shift Manager with closing the facility.

Bed Bath and Beyond-Sales Associate New York NY November 2016-September 2017

●Sold products and introduced new ones.

●Resolved customer complaints and provided relevant information. ● Pleasantly dealt with customers to ensure satisfaction.

NYPD Youth Explorers-Explorer Brooklyn NY,

June 2015-December 2021

●Explorers are taught the importance of higher education, self-discipline, and respect for diversity and human dignity through training and involvement in many community service projects.

●Enhance responsible citizenship to other participants.

●Vote and acted as Youth Council President.

●Work with fellow staff members to create a safe, supportive, and engaging environment for teenage participants.

●Interact positively with participants, modeling self-control and a respectful environment.

●Assist with curriculum development and recruitment efforts as much as possible in order to help the program grow.

●Assist with set-up of marathons, food drives, toy drives, and various community events. ● Responsible for cleanup in the community, including graffiti.

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