Security Guard - Multilingual Customer Service Expert
Resume:
Youssouf Farah
****- *** *** **, ********, AB, Canada, T6K 3E8
E-mail: ***********@*****.***
Highlights of Qualifications
• Bachelor of Commerce
• Immigration assistant diploma
• English As Additional Language Programs Certificate from Mac Ewan University
• Individual Security Licence
• Current at MacEwan University
• GCT Certificate
• Class 5 driver licence
• Familiar with banking functions, including accepting deposits and facilitating withdrawals
• Strong customer service background with excellent customer service skills
• Ability to set and reach goals both personally and professionally
• Excellent organizational and time management skills.
• Speaks English, Arabic, and Somali
Employment Experience
Customer Service Representative
Saba Africa Bank in Djibouti
2009 To 2012
• Handled customer financial transactions, including cashing cheques and completing money transfers
• Assisted in opening and closing accounts.
Accounting Clerk in Djibouti
2013 To 2016
Answered telephones, forwarded calls, and accurately recorded messages • Processed payments and refunds • Entered confidential correspondence, memos, and reports • Recorded and reviewed monthly accounts receivable entries • Liaised with members of the sales team • Recorded accounts receivable and payable • Gathered information for the payroll department. TJX Canada
2017 To 2019
• Sorted and placed merchandise in racks
• • Moved materials inside the warehouse utilizing a pallet jack •
• Staged and sorted products for loading •
• Loaded and unloaded trailers •
• Maintained a sanitary and safe work area •
• Lift to 50 bounds
• Pick and pack orders
• Prepares customer's orders
• Preparing and dispatching outgoing orders.
GPS security group
2021
• Patrol the premises and adjacent areas
• Responding to incidents, respond to alarms, emergencies, and security breaches.
• Perform safety inspections to flail off any negative activity
• Check the identity cards of personnel before admitting them into the building
• Investigate and report any nefarious activity
• Take necessary action on the spot when needed
• Monitor property entrance
• Authorize entrance of people and vehicles
• Monitor surveillance cameras
• Secure all exits doors and windows.
Courier delivery jobs in Edmonton
Delivery jobs in Canada
• Deliver a wide variety of items to different addresses and through other routes.
• Deliver Uber Eats, Skip the Dishes, and Door dash
• Follow routes and schedule Load, unload, prepare, inspect, and operate a delivery vehicle. Education and Professional Development
Bachelor of Commerce from Aden University
2008.
Academy of Learning Career College in Edmonton
2023.
Immigration Assistant diploma from the Academy of Learning Career Collage
• Maintained an 85% average in all courses
• Demonstrated skills in Excel and Word
• Completed training ethics and professional responsibility
• Completed training in Canadian immigration law and policy. English as Additional Language Programs Certificate from Mac Ewan University 2024
Hobbies and Interests
• Reading
• Soccer
• Travel
References
Available upon request
Contact this candidate