Versatile Food Service & Customer Care Leader
Resume:
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Amanda Ervin
**********@*****.*** 506-***-****
Summary
Reliable and hardworking professional with 5+ years' experience in customer service, food prep, housekeeping, and team leadership. Known for multitasking, attention to detail, and keeping operations running smoothly.
Work Experience
Compass Group – Housekeeping & Cook
Saint John, NB Apr 2023–Jun 2025
● Prepare meals; train new staff
● Clean residential rooms; maintain quality
Dollarama – Assistant Manager
Saint John, NB Nov 2022–Feb 2023
● Led staff; handled inventory and paperwork
Nordia – Customer Service Rep
Saint John, NB Mar 2021–Oct 2022 & Jan 2020–Nov 2020
● Helped Canada Post customers; resolved issues
Cloud5 Communications – Customer Service Rep
Oromocto, NB Nov 2020–Mar 2021
● Booked hotel rooms; gave local info
Tim Hortons – Supervisor
Saint John, NB Jul 2019–Jan 2020
● Trained staff; handled tills; maintained shift flow Education
Saint John High School – Diploma, 2002
Skills: Customer Service • Team Leadership
Call Center Operations • Upselling
Sales • Inventory Management
Dear Hiring Manager,
I'm reaching out to express my interest in joining your team. I bring over five years of professional experience across customer service, housekeeping, food preparation, and management. My work ethic, adaptability, and attention to detail have helped me succeed in fast-paced environments—whether leading teams, assisting clients, or keeping operations running smoothly.
Most recently at Compass Group, I’ve taken on a combined role in cooking and housekeeping, while training new kitchen staff and maintaining a high standard of care for residents. Previously, at Dollarama and Tim Hortons, I gained valuable experience managing teams and handling daily store operations. My time as a customer service representative further strengthened my communication and problem-solving skills.
I would welcome the opportunity to contribute my skills and enthusiasm to your organization. I’m confident that my diverse background and team-first attitude can be a strong asset to any workplace. Thank you for considering my application—I look forward to connecting with you. Sincerely,
Amanda Ervin
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