Results-Driven HR, Operations & Community Leader

KATHY ORTIZ ***** SW **th Terr Unit ***, Miami, FL 33186

**********@*****.*** 786-***-****

PROFILE

Achievement-driven and results-oriented leader with over 22 years of experience in Human Resources, Operations, and Community Development. Proven ability to lead teams, optimize processes, and execute strategies that deliver measurable impact. Passionate about community empowerment, youth development, and parental support. Skilled in program coordination, event management, and mental health advocacy. Bilingual professional fluent in English and Spanish, committed to excellence and innovation in all areas of service.

CURRENT POSITION

CMB Visions Unlimited Inc. — Instructor / Administrative Support

2024– Present

Serve as an Instructor for the Nurturing Parents Program, guiding parents on how to raise adolescents and young children with empathy, structure, and care.

Facilitate workshops on parental self-care, emotional intelligence, and positive discipline strategies.

Support teen mental health initiatives, conducting group sessions and youth mentoring.

Manage social media content for the organization, highlighting programs, success stories, and events.

Assist in administrative tasks including scheduling, data entry, and coordination of educational activities.

EXPERIENCE

Sharing is Caring Inc. — Executive Director

July 2018 – Present

Lead community events focused on supporting underprivileged children and families.

Consult with nonprofits to organize impactful events through collaboration and coordination.

Oversee vendor relations to secure donations and resources.

Spearhead annual fundraising initiatives such as the December Nike campaign to support the unhoused.

Organize toy drives reaching over 800 children in Miami-Dade County.

Build and maintain partnerships to strengthen long-term community impact.

S.E.E.K Foundation — Director of Operations

Developed strategic plans to achieve organizational goals.

Managed daily operations, promoting efficiency and accountability.

Led teams, enhanced interdepartmental collaboration, and implemented continuous improvement strategies.

Increased operational efficiency by 90% within three months through optimization practices.

Monitored KPIs to inform data-driven decisions.

Controlled budgets and financial resources while maintaining quality service delivery.

Ensured compliance with industry regulations and organizational policies.

Introduced digital tools to streamline operations and reporting.

Best Buy – Geek Squad / Operations Roles

Deputy Field Marshal, Geek Squad - Miami, FL

Managed mobile field employees in Home Services across districts.

Controlled costs and improved productivity through analytics.

Provided coaching on SOPs and fulfillment strategies.

Operations Manager – Miami, FL

Ranked #1 in district-wide Operations Scorecard for 6 consecutive months.

Oversaw operational, staffing, and administrative functions.

Ensured scheduling aligned with labor budgets and customer flow.

Field Lieutenant – Geek Squad Academy (National Program)

Managed seasonal staffing and operations for national youth tech camps.

Directed volunteer events and ensured strong employee engagement.

Hiring & Training Coordinator

Coordinated hiring process, onboarding, and training programs.

Ensured compliance with federal hiring practices and internal policies.

CMB Visions Unlimited Inc. — Care Coordinator / Program Coordinator

Managed four key programs, ensuring successful implementation and staff support.

Coordinated programs such as Emerging Leaders, Pink Power Project, Project Access, and CORE College Readiness.

EDUCATION

Florida International University

Bachelor of Science in Psychology — 2006

SKILLS

Fluent in English and Spanish

Strategic Planning & Process Improvement

Social Media Management & Digital Marketing

Event Planning & Fundraising

Budgeting & Financial Oversight

Team Leadership & Staff Development

Program Design & Facilitation

MS Office Suite, iWorks, and digital tools

Knowledgeable in EEO Guidelines & Compliance

COMMUNITY & ORGANIZATIONAL LEADERSHIP

Board Member – YWCA Miami

Advocate for equity, justice, and community empowerment.

Vice Chair – Best Buy Employee Giving Program

Managed regional community grants focused on youth technology development.

References available upon request.

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