Cloud Engineer with Azure, AWS, GCP Expertise
Resume:
Robert Kesler, MSCIS
Woodland, MI ***** ******.**********@*****.***
Cloud Engineer
Dynamic IT Cloud Engineer with a passion for leveraging cutting-edge cloud technologies to, deploy, and optimize scalable and secure infrastructure solutions. Utilize a deep understanding of cloud platforms such as AWS, Azure, and Google Cloud to specialize in designing robust and resilient architectures that meet the unique needs of businesses. Committed to staying at the forefront of cloud innovations to bring adaptability, problem-solving skills, and a collaboration mindset to ensure seamless cloud migration and the sustained performance of mission-critical applications. Facilitated interactions between SaaS and PaaS clients utilizing cloud resources. Built and supported an infrastructure of over 20000 users, in 5 virtual datacenters to include ~20% as VDI customers in Azure.
KEY SKILLS
Cloud Platforms Infrastructure Networking Security Scripting Cloud Storage Collaboration Team Building Communication Cloud Migration Software Developer
TECHNICAL SKILLS: VMWare, XenServer Linux Sys Admin Windows Server Admin PowerShell Python User Training Technical Presentations Ipv4 Ipv6 CCENT VLANS DNS OSPF Disaster Recovery Teamwork Information Technology Computer Science Computer Engineering Cloudstrike VPN Vulnerability Scans MacOS Atlassian Jira Ubuntu SQL Programming Language API Rest Solarwinds GIT Azure ARM/CLI
PROFESSIONAL EXPERIENCE
NETAPP, Raleigh, NC 2019 – 2024
Cloud Engineer
Responded to customer support requests via phone, email, and chat, and provided solutions for complex technical issues related to cloud infrastructure. Attended to customer needs in a timely and professional manner, providing exceptional customer service. Monitored and troubleshot cloud environments across Azure, Hyper-V, GCP, and VMWare ecosystems. Created and maintained technical documentation, knowledge base articles, and SOPs.
Experience with VMWare ESIX platforms. NetApp used VMWare to virtualize our traditional VDI datacenters. Experience in setting up HCI instances of VMWare to support Hyperconverged SolidFire H6xx clusters.
Provides comprehensive cloud services support and/or technical support on moderately complex projects and initiatives
Leads functional projects with moderate risks and resource requirements
Cloud Security Experience. MFA utilized on our cloud platform.
Modified and created provisioning collections, hosted pools, images, template servers, and session hosts. These services were performed on Microsoft DaaS Azure VDI instances.
Assisted with troubleshooting and performance related adjustments on Azure VDI instances as needed. implementing CPU SKU adjustments and or SSD disk expansion/shrinks to satisfy customer demand.
Performed resource adjustments to virtual machines, Create and revert snapshots.
Legacy VDI infrastructure of +2000 servers were based on Windows Server 2012, 2016, 2019.
Cohesively collaborated with Dev regarding observed bugs and other issues to have addressed in hotfixes and other upcoming releases.
Updated, configured, and troubleshot difficulties with FSLogix on servers. FSLogix is used to emulate .vhd files to optimize roaming and client experience while on PaaS.
Corrected automation related issues with deployments.
Managed deployments on Docker and Kubernetes. Configuring containers/pods from initial turnup to troubleshooting issues thereafter.
Experience with Ansible playbook usage… for ex. Setting you RKEv2 clusters with Ansible playbooks.
Managed AD, Group Policy, Office365 instances for customers. Created users and assigned to groups in Entra.
Responsible for patching, and upgrading software installations on customer servers. This includes BlueBeam, Quickbooks and Sage installations among dozens of other applications.
Extensive experience with VMWare ESI hosts… experience on using Microsoft HyperV.
Remediated security threats by using Cloudstrike and Falcon AV tools. Provided post remediation updates to customers and security teams as required.
Enhanced capacity on existing deployments by adjusting SKU to accommodate changes based on performance needs.
Deployed additional servers (scale out) to provide better user experience due to latency issues
Deployed additional data servers for redundancy in clusters of higher criticality.
Worked collaboratively with customers on creating, patching, and maintaining images Golden images of servers which were vetted for security compliance and application stability
Experience assisting customers to setup backup via Azure Backup
ERICSSON, Apex, NC
Software Services Engineer II 2014 – 2017
Worked as a Tier II help desk to support customers with integration issues and support-shift schedule planning. Maintained production Java code of different scopes for our 4 major US operators.
Maintain authorized user licenses in platform in order of 2000+ Active users.
Integrated Script Encryption and Decryption routines and security key validation.
Conducted extensive Field Trials to test out the Java updates.
Provided code improvement suggestions on java methods to increase productivity and code reutilization
Provided inputs to git to allow for CI/CD integrations.
ADDITIONAL RELEVANT EXPERIENCE
ERICSSON, Apex, NC
Field Service Engineer II
Traveled to customer sites and evaluated the readiness of the customer and performed integration, test, and turn up of several Radio Network Controller cabinets. Utilized testing and troubleshooting procedures on ATM and IP based communication circuits to enable flawless integration with LIVE customer core avoiding any service impacts.
Worked on Ericsson 3810, 3820, and Evo RNC product line.
Troubleshot turnup issues between Ericsson Elements and Cisco 7600 (CE) and Juniper MPLS (PE) distribution and core routers.
SPRINT/NEXTEL, Westland, MI
Lead Technician
Led a team of 4 technicians to ensure all projects were completed on time. Ensured a $3 million local inventory database was organized and accurate at all times. Routinely wrote scripts to automate repetitive tasks in the Cellular office. Recognized as the local Subject Matter Expert on the Nortel Digital Meridian Switching complex.
Managed 3 major software upgrades (GSM 15, 17 and 19) on 7 Nortel switches. Each involved hundreds of upgrade actions on numerous layers of entire switch.
Coordinated and mobilized teams to recover network elements from disaster events. Coordinated with external teams to mobilize resources to lessen service loss impact(s).
Interfaced with NOC, when needed, to restore service to core elements.
MILITARY EXPERIENCE
UNITED STATES AIR FORCE, Vandenberg Air Force Base, Lompoc, CA
EDUCATION
Master of Science (MS) Computer Information Systems
University of Phoenix, Remote
PROFESSIONAL DEVELOPMENT
National Business Training, Durham, NC
CompTIA Security+ Certification + CE
Cisco CCENT Certification
Ericsson IPv6/v4 Certification
Ericsson Internal Training Programs in Cloud, 5G, MPLS, BGP, ATM, OpenStack
Over 840 hours of training in Telecommunications and Electronic Theory – United States Air Force
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