Sales Administrator with Client Relations Focus

NANCY PATTISON

Chester,IL, ***** United States

*****.********@*****.*** / 618-***-****

SUMMARY

Helpful Sales Administrator with strong planning, problem-solving, and relationship-building skills. Assisting sales teams with identifying customer needs, and creating customized solutions. Excellent verbal and written communication skills to document sales activities.

SKILLS

• Sales reporting

• Order processing

• Time management

• Sales presentations

• Cross-selling strategies

• Sales pipeline management

• Client relationship management

• CRM software

• Sales support

• Sales tracking

• Report generation

• Account development

• Business development

• Beauty product demonstration

WORK EXPERIENCE

Sales Administrator / It Luggage - Bothell, WA 05/2021 - 04/2025

• Assisted in inventory management to ensure stock availability.

• Provided support during product launches and promotional events.

• Maintained customer database for accurate order tracking. HR Manager / Aldercrest Health & Rehabilitation - Edmonds, WA 05/2019 - 07/2019

• Developed and implemented HR policies for compliance and employee engagement.

• Facilitated employee training programs to enhance skills and knowledge.

• Mediated conflict resolutions between staff to promote a positive work environment. Payroll Associate to Sr. Payroll Specialist / Paychex, Inc - Denver, CO 09/2016 - 04/2019

• Respond to client inquiries regarding payroll and tax issues promptly.

• Collaborate with HR to update employee benefits and deductions regularly.

• Assist in implementing process improvements for payroll efficiency initiatives. VRD / Aerotek - Commerce City, USA 05/2016 - 08/2016

• Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

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• Completed day-to-day duties accurately and efficiently. Engineering Assistant / Mountain LTD - Seattle, WA 06/2015 - 01/2016

• Coordinated project schedules and tracked deadlines for engineering tasks.

• Managed inventory of engineering supplies and ensured timely availability.

• Collaborated with team members to improve workflow efficiency and communication. CAE II / Comcast Cable - Lynnwood, WA 07/2013 - 06/2015

• Collaborated closely with team members to achieve project objectives and meet deadlines.

• Assisted with customer requests and answered questions to improve satisfaction.

• Maintained updated knowledge through continuing education and advanced training. NP

Mortgage Processor / IntelliSource - Broomfield, CO 03/2012 - 04/2013

• Communicated with clients to clarify application details.

• Ensured compliance with regulatory guidelines throughout processing tasks.

• Prepared closing documents for review by underwriter or manager. Data Entry Processor / SourceCorp - Englewood, CO 01/2011 - 12/2011

• Monitored updates to company databases and corrected identified errors.

• Scanned and stored files and records electronically to reduce paper files and secure data. Resident Manager / Community Education Centers - Henderson, CO 01/2009 - 12/2009 My duties included dealing with offenders in transition to society, doing whereabouts checks, monitoring the offenders, completing counts, signing medications out to offenders, signing offenders in and out of the facility, and other duties as assigned

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01/2004 - 12/2008

Secretary II/Victims Assistance Secretary / 13th Judicial District Probation, Alcohol and Drug Driving Safety Program - Sterling, CO

My duties included dealing with the public, answering telephones, typing out dictation, filing, running criminal checks & setting up files, sending our Evaluations to courts, sending victim information packets to victims

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Customer Service Representative / Sykes Enterprises, Inc - Sterling, CO 01/2003 - 12/2007

• My duties included customer service for US Bank customers at an inbound call center Players Advantage Club Representative / Black Hawk Casino by Hyatt - Black Hawk, CO 01/2002 - 12/2002

• My duties included Customer Service, data entry, some telephone answering, and other duties as assigned Data Entry Assistant to Filings Assistant / American Association of Insurance Services - Wheaton, IL 01/2001 - 12/2002 My duties included helping with an upgrade on their website - it was a temporary assignment until it was completed. In the Filings Assistant position I received information that needed to be sent to various state insurance divisions, I made up the cover letters and copied the packets then sent the packets to the state insurance divisions and had other duties as assigned

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Office Assistant / State Farm Insurance - Buffalo Grove, IL 01/2000 - 12/2001

• My duties included Customer Service, data entry, reception, ordering supplies, taking payments, process policy changes 01/1999 - 12/1999

Operations Assistant to Senior Operations Assistant / Relational Funding Corporation - Rolling Meadows, IL My duties included overseeing the work of my peers, some training, giving out classification information that was used in their database, and answering questions from my peers. I was then promoted to Senior Operations Assistant in August 1999

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Office Assistant, Office Manager / York Convalescent Center - Elmhurst, IL 01/1996 - 12/1998 My position began as part-time receptionist, creating charts to track medical information, creating graphs to track medical occurrences. I was promoted to full-time Bookkeeper/Office Manager in January of 1998. I was responsible for billing monthly rents, resident's accounts, tracking information for the convalescent home's owners

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EDUCATION

High School Diploma 06/1996

Fenton High School - Bensenville, IL

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