Versatile Customer Service and Data Entry Professional
Resume:
Amherst, New York **228-2001
*********@*****.***
CHET DEBIASO
SKILLS
Organization, logical resolution of challenges, above-average spoken and written communication, perseverance under stressful conditions, technical expertise.
EXPERIENCE
Client Logic, 699 Hertel Avenue, Buffalo, New York – Telesales representative
●Accept incoming phone calls from customers placing orders for various software offerings, including email, architectural, operating systems, and developer packages;
●Assist customers to track down missing software shipments and resolve payment issues;
●Troubleshoot email programs and instruct customers in procedures to remedy assorted issues including non-connection, lost passwords, misdirected files and replacement of defective software.
Earthlink, 1220 Northpointe Drive, Amherst, New York – Level One Technical Desk Support technician
●Diagnose and troubleshoot various computer issues for retail, local government, and corporate clients;
●Monitor individual call metrics and strive to minimize them whenever possible;
●Discern when to escalate a technical support inbound call to a more experienced technician.
Sagent-Defi, 6400 Main Street, Williamsville, New York- Customer Service Representative
●Answer multi-line phones for disparate clients;
●Determine customer concerns and take appropriate action-such as accessing account balances and informing the caller after identity verification;
●Take calls from owners of high-end luxury automobiles and enter credit card lease payments into secure system. Instruct customers desiring to wire payments
EDUCATION
Colorado Technical University Online – Bachelor’s degree;
Computer science and database administration
●Advanced database systems, data structure problem-solving, environmental science sustainables, English composition, basic networking, operating systems, storage and backup protocols, business creation and budgeting, data loss disaster preparation and remediation
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