experienced remote freelancer,manager,and customer service/sales worke
Resume:
CONTACT
*******@*****.***
SKILLS
• Excel
• Project Management
• CRM
• Negotiation
• Business Administration
• Digital Marketing
• Digital Art
• Data Entry
• Customer Service
• Customer Support
• Customer Experience
• Customer Training
• Housekeeping
• HouseCall Pro
• Cleaning
• Cleaning & Carpet
Cleaning
• Cleaning And
Organization
• Call Center
• Phone Skills
• Copywriting
• Copy
• Copy Editing
• Copywriter
• Time Management
• Training
• Team Leadership
• Team Management
• Team Building
• management skills
• Product Management
• Hiring Practices
• Data & Analytics
• Data Conversion
• Product Marketing
• Product Design
• Social Media
Management
• Social Media Marketing
• Content Creation
• Content Writing
• Content Management
• Content Moderation
• entrepreneurship
• Small Business
• Virtual Assistant
• Remote Work
Victoria Burns
Newark, OH 43055, USA -
https://www.linkedin.com/in/victoria-burns-55080b71/ Hardworking and adaptable professional with 10+ years of combined experience in business management, cleaning services, freelance creative work, and customer service. Skilled in leadership, operations management, client relations, and digital marketing. Entrepreneurial background as owner/operator of cleaning and e-commerce businesses, complemented by strong freelance expertise in writing, graphic design, and administrative services. Recognized for resourcefulness, initiative, and ability to manage diverse responsibilities effectively.
PROFESSIONAL EXPERIENCE
Newark, OH
Freelancer Dec 2019 - Present
• Provide diverse freelance services including writing, graphic design, data entry, transcription, SEO, business consulting, and e-commerce management.
• Produced high-quality content for websites, blogs, and marketing campaigns.
• Optimized client websites using SEO strategies and keyword research.
• Managed e-commerce operations, digital art sales, and affiliate marketing campaigns.
• Delivered consistent, deadline-driven results for clients across industries.
THE CLEAN TEAM & INDEPENDENT Hebron, OH
Cleaning Technician & Consultant Dec 2021 - Dec 2023
• Performed warehouse cleaning under subcontract for Hendrickson facilities.
• Maintained strict hygiene and safety standards while managing supplies and workflows.
• Developed and implemented improved cleaning protocols for efficiency.
• Coordinated with clients and supervisors to resolve service issues promptly.
TORI'S SPARKLE CLEANING SERVICES Newark, OH
Owner/Operator Dec 2018 - Dec 2021
• Built and managed residential/commercial cleaning business.
• Provided personalized services including eco-friendly cleaning and carpet care.
• Cultivated strong client relationships and upsold specialized services.
• Handled scheduling, inventory, client communications, and quality assurance.
• Remote Support
• Remote Sales
• Work From Home
• Supervisory Role
• Incoming And Outgoing
Calls
• Hospitality
• Restaurant Operations
• Restaurant Experience
• Translation
• Transcription
• Voice Annotation
• Voice Over
• Voice Recording
• Voice Acting
• Appointment Setting
• Appointment Setter
• Retail Sales
• Retail
OUTBACK STEAKHOUSE, SKYLINE CHILI, NOODLES & COMPANY, SUBWAY, AND OTHERS
Server/Waiter, Crew Member, Sandwich Artist (Various Dec Roles) 2009 - Dec 2019
• Delivered strong customer service, upselling, and cash-handling experience while thriving in fast-paced environments. HOLIDAY INN EXPRESS Marysville, OH
Assistant Housekeeping Manager Dec 2017 - Dec 2018
• Supervised housekeeping team of 8; assigned tasks, inspected rooms, and trained staff.
• Coordinated with other departments to ensure guest satisfaction and operational efficiency.
• Managed supply inventory and contributed to budget planning. EDUCATION
AMERICAN INTERCONTINENTAL UNIVERSITY (ONLINE)
Associate of Business Administration 2023 - Present
• Expected graduation: Apr 2025
• GPA: 3.68
NEW ALBANY HIGH SCHOOL New Albany
G.E.D. 2010 - 2014
• My high school general education
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