Customer Service & Operations Support Specialist

JACQUELYN DENISE REEVES-MACON

Moreno Valley, CA *2551 951-***-**** *************@******.***

SUMMARY

Motivated and dependable professional seeking a role with a customer-focused organization where I can contribute as a proactive team player and fast learner. Known for strong communication, time management, and problem-solving skills, I consistently support smooth operations and positive customer experiences. With hands-on experience guiding peers and supporting daily workflows, I bring a collaborative mindset and a commitment to delivering exceptional service and reliability. SKILLS

Exceptional telephone customer service and

sales support.

• Strong verbal communication and active

listening

•

Skilled in conflict resolution and de-escalation

techniques.

• Positive, solutions-oriented mindset with a

“can-do” attitude.

•

Fast learner with adaptability in dynamic

environments.

• Reliable team contributor with strong time

management.

•

Empathetic and professional customer

interaction.

•

WORK EXPERIENCE

General Merchandise - Customer Service 04/2019 to Current Stater Bros

Delivered friendly and efficient customer service by resolving inquiries, processing orders, and addressing complaints professionally.

•

Handled MoneyGram transactions and supported loss prevention efforts by monitoring store activity and reporting policy violations.

•

Maintained clean, organized product displays and ensured shelves were stocked according to merchandising standards.

•

Assisted vendors with deliveries and coordinated inventory restocking, reporting shortages and issues to management.

•

Performed front-end administrative tasks, including reception duties, phone support, and basic recordkeeping.

•

Promoted store safety and decorum by removing damaged items and addressing in-store violations appropriately.

•

Journeyman Worker 10/2012 to 08/2019

Atkinson Construction

Installed, maintained, and repaired electrical systems and equipment across commercial, industrial, agricultural, and residential sites.

•

Assisted in restoring electric service safely and efficiently, contributing to reliable energy delivery for local communities.

•

Performed routine inspections and ensured safe operation of electrical fixtures and systems in district facilities.

•

Collaborated with team members under general supervision to complete projects on time and in compliance with safety standards.

•

Maintained a clean and hazard-free work environment, adhering to company and regulatory safety protocols.

•

Supported district-wide electrical service needs with a focus on quality workmanship and customer satisfaction.

•

Sales Representative - Special Finance Manager 05/2004 to 12/2011 Quality Car Company

Provided customer-focused sales support by guiding clients through vehicle selection, financing options, and purchase decisions.

•

Served as liaison between lending institutions and dealership to secure financing solutions tailored to customer needs.

•

Explained loan terms, interest rates, and credit requirements clearly and professionally to ensure informed decisions.

•

Supervised customer service operations by assigning tasks, reviewing staff performance, and supporting team development.

•

Conducted training sessions, performance evaluations, and contributed to departmental budget planning and documentation.

•

Maintained a high standard of service and compliance throughout the sales and finance process, ensuring customer satisfaction and operational integrity.

•

EDUCATION

High School 01/2003

Zupanic High School - Rialto, CA

Career Institute 01/2005

Concord Career Institute - San Bernardino, CA

Contact this candidate