IT Support Specialist with Sec+/Qualys Skills
Resume:
Jeffries MARVIN
Fort Washington, MD *****
***************@*****.***
Professional Summary
I provide technical assistance to computer users via phone and email, diagnose and resolve software, hardware, and network problems. Normalize PC workstations to ensure that all operating systems, applications, and security software are up to date. Install and maintain printers, scanners, and networking equipment, I also set up equipment and configure passwords for new employees. Qualys Certified Specialist, have the ability to deploy, operate and monitor the Qualys platform to implement, manage and Protect IT system have the ability to Assess and Remediate customer assessments. Perform Patch Managements devices and web applications. Moitor the Enterprise Tru-Risk platform Provide technical assistance for computer user.
Willing to relocate: Anywhere
Work Experience
Service Tech 11
Canon/CSA-Arlington, VA
February 2023 to April 2024
Maintaining client computers in optimal working order is my responsibility. The duties performance included preventive maintenance, cleaning and repairing devices, and recording time and inventory information. Some of my projects included providing set up support for approximately 95 MF printers at the Frederick County Hospital, installing IP addresses with network administrator confirmation, making sure network connectivity working properly, and setting up user profiles. Also responsible for uninstalling and decommissioning printers.
Helpdesk Technician Associate
ISAllc-Arlington, VA
November 2022 to July 2023
As a help desk technician associate, my goal was to provide computer support specialists and organizations with help and advice. I provided technical support to all users, resolving issues with email, password reset, software installations, and on- and off-boarding. I also perform audits and risk management, including removing over 1,000 security vulnerabilities in a single month by configuring and optimizing the
Qualys Guard Vulnerability scanner. I installed and deployed a scanner appliance, accessing it through the Quays cloud platform, where I also discovered, prioritized, and assessed potential risks. I then reported my findings, remediated the vulnerabilities, and verified that the affected software was no longer vulnerable. I was also able to provide True Risk insights that showed a comprehensive risk prioritization and the possibility of any blind spots. Installation Technician (Installation Tech)
22nd Century Technology-McLean, VA
February 2018 to May 2019
Replaced and configured Dell monitors, docking stations, wireless mice, and keyboards. Configure Ricoh/ HP network printers and local printers. Configure and swapped out laptops, replacing HDD with SSD to improve reliability and performance. Provided desktop support for over 11,000 Patent and Trademark, and
Enterprise users on campus and remotely. Backed up data through EMC Comvault and Avamar software. Performed Malware and Symantec scans on user workstations to identify potential threats. Replaced name conventions, upgraded the security policy, set active rules, and maintained active directory. Desktop Support
Tech Systems-Linthicum, MD
August 2014 to September 2017
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems •
Oversee the daily performance of computer systems • Answer user inquiries regarding computer software or hardware operation to resolve problems • Enter commands and observe system functioning to verify correct operations and detect errors • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. AD/Migration-Desktop Support
St Joseph Medical Ctr-Towson, MD
May 2014 to August 2014
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Adapted PC Workstation/Desktop to ensure that all security patches are updated Enable Network file print sharing, folder option, firewall for access. Manually install application. Enhancements to improve reliability and performance. Maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance.
• Installs/loads operating system and application software. * Isolate and resolve of hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination thereof.
Debugged, Maintained integrity and configure network components along with implementing operating systems to improve reliability and performance. *
Provide support for the dispatch system and hardware problems and remains involved in the resolution process.
Configure and manage UNIX and Windows operating systems. Window Deployment/Support
Med Star Union Memorial Hosp-Baltimore, MD
February 2014 to April 2014
I converted and installed Windows 7 operating systems for data integrity and reliability using Windows Deployment Service. In addition, I installed software packages from SCCM, Powerterm, DDP, Navigator, Adobe Capture, Lotus Note, and
Amalgam. I replaced computer names, applied passwords, and programmed remote access for administrator use. Also, I mapped drives, configured Microsoft Outlook for end-users, replaced wireless cards, installed memory in notebooks and tablets, and replaced the OSD base imaging. Protective Force Officer
CSIORPDC-Washington, DC
May 2012 to October 2013
Provided security and fire watch duties for DOD/Navy Annex, prevented unauthorized entry, protect property and deter criminal activates, responsible for seven vacant federal buildings, Egress/Access control, monitor server room, provide ethical leadership to Democratic National Headquarter staff, vendors, congressman and women.
Quality Assurance Inspector
Electra Sound-Brandywine, MD
November 2011 to February 2012
As a Help Desk Technician, I received incoming flat-panel televisions and completed detailed inspections, ensuring all parts were functioning correctly. After assessing, I would troubleshoot any faults found, including failed power supplies, problems with input controls, screen resolution, contrast ratio, audio, and color. When a device was deemed repairable, I would conduct bench work for minor fixes and assist the technician with more involved repairs, such as replacing damaged panels, main boards, power supplies, mirrors, and bezels.
Protective Force Officer (SO II)
Department of Energy-Washington, DC
October 2002 to April 2009
Duties for this position included protecting classified and sensitive information, deterring criminal activity, controlling egress/access and preventing unauthorized entries at the facility, garage, loading dock and perimeters, operating x-ray, magnetometers, badge control and inventory systems, responding to emergency situations and participating in safety/security exercises. Assistant Project Manager
Knight Protective Service-Lanham, MD
May 2001 to October 2002
Direct security officers and ensure adherence to post orders. Screen and recommend applicants. Train new employees and submit time/scheduling documentation. Ensured egress/access policies and procedures were followed, including employee and visitor ID verification Monitor CCTV and other security systems and ensure systems were maintained and updated. Maintain after hours key control and employee emergency access Respond to all emergencies and participate in safety and security checks/ exercises
Corrections Specialist
D.C. Department of Corrections-Lorton, VA
March 1990 to March 1999
I accounted for and secured inmates at a correctional facility. I ensured life safety systems were operable and maintained. I counseled inmates during exigent and emergency circumstances to ensure stability and order. I initiated inmate progress reports for submission to caseworkers. I conducted searches and seizures according to established procedures.
Education
Online course in VMDR
Qualys - Remote
July 2024 to Present
• I have received 4 certificate up to this point .
• VDMR -Certified Specialist
• PCI Compliance Certified Specialist
• Policy Compliance Certified Specialist
• File Integrity Monitoring Certified Specialist
Some College/certificate in Computer Information Systems Byte Back Inc. - Washington, DC
January 2016 to January 2017
NATTS/ certify IT Fundamental
Massive Open Online Course in Computer Support Technician TEEST College of Technology - Beltsville, MD
February 2013 to March 2014
Online course in Information Technology
Towson University - Towson, MD
September 2010 to September 2011
Skills
• Computer networking
• Cybersecurity
• IT
• Vulnerability management
• PowerShell
• Information security
Certifications and Licenses
Driver's License
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