Remote-first Product Leader with 22+ Years Experience

JEFFREY HELLE

***** ****** ***** ** - **********, OH 43551

PHONE - 419-***-****

EMAIL - ********@*****.***

PROFILE

A leader with a proven record of managing agile teams and overseeing successful launches of core banking solutions. Expert in driving product enhancements such as the TouchCX print file platform and deposit product improvement, resulting in streamlined operations and high client satisfaction. Extensive experience guiding cross-functional teams and delivering technological solutions for top financial institutions. Ready to leverage deep expertise to advance product excellence and deliver superior value to clients. EXPERIENCE

Fidelity Information Services (FIS), Jacksonville, Florida - Remote 2005-2025

• HORIZON Senior Product Owner (2023-2025) leading a SCRUM Agile team supporting print vendor Fidelity Output Solutions. Managed Agile development via Jira including Sprint Planning, Program Implement Planning, User Story, and Acceptance Criteria creation.

• HORIZON Senior Product Owner (2022-2023) directing a SCRUM Agile team supporting deposit products in the HORIZON Banking Platform. Primary responsibilities were new products and troubleshooting defects. Managed Agile development via Jira.

• HORIZON Client Success Manager (CSM) (2013-2022) heading a department of CSMs supporting HORIZON Banking Platform clients. We were the first point of contact for problem solving for clients and provided wide-ranging support to ensure satisfaction and loyalty.

• Director, BancPac Client Success Managers (CSM) (2011-2013) leading a unit of BancPac Banking Software Client Success Managers. We were the first point of contact for problem solving for clients and provided wide-ranging support to ensure satisfaction and loyalty.

• Director, BancPac Banking Software Project Management (2009-2011) responsible for a team of managers converting client banks to the BancPac software platform. Our successful conversions included on-site meetings before and after implementation and work with DeNovo banks.

• BancPac Project Manager (2005-2009) overseeing the successful conversion of client banks to the BancPac Banking software program. Facilitated meetings on-site before and after conversion to assess needs and ensure overall satisfaction. Position Included working with De Novo banks. Fidelity Information Services, Thomson, Georgia - Onsite 2001-2005

• BancPac Item Processing Conversion Coordinator responsible for successful conversion of clients' existing documents to Fidelity Information Systems Item Processing. BancServ, Inc., Genoa, Ohio - 1994-2001

• President responsible for budgets, personnel, networking, technical support, COBOL programming, and board reporting for organization handling nightly processing for client banks. The National Bank of Oak Harbor, Oak Harbor, Ohio - 1981 - 1994

• Entered banking with this community bank as a teller and was promoted through the ranks to Vice President, Computer Operations. Successfully converted systems to In-house data processing and also managed the Item Processing and Bookkeeping departments. EDUCATION

Lourdes College, Sylvania, Ohio - Business Administration Owens Community College, Perrysburg, Ohio - Computer Programming TECHNICAL SKILLS & KNOWLEDGE

• Microsoft Office 365 (Mac & PC)

• Jira and Rally experience

• PowerBI

• Python – some experience

• Mac OS and hardware/software implementations

• PC OS and hardware/software implementations

• Company policy writing and implementation

• Vendor contract negotiation

• IBMi

• UNIX

• ServiceNow

• SharePoint

• Collaborating with overseas colleagues

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