Experienced Call Center Supervisor and Customer Service Expert
Resume:
Cynthia Casper
Euless, Texas 76039
*************@***.***
OBJECTIVE
To obtain a position that will allow me to use my skills and work experiences for the benefit of the company.
EXPERIENCE
Daystar Television Network, Bedford TX 1-2024-Present
Heart For the World Pledge Prayer Partner
Answer calls from new and existing Partners
Process pledge payments
Process prayer requests
Process voicemails
Pray with partners
Entering the information for each call in system
Global Temp. Agency
Daystar Television Network, Bedford TX 2021-3/1-2024
Heart For the World Pledge Prayer Partner
Answer calls from new and existing Partners
Process pledge payments
Process prayer requests
Process voicemails
Pray with partners
Entering the information for each call in system
Addus Healthcare, Homewood IL
Caregiver 3/2016-5/2018
Personal care of client
Light housekeeping
Cooking
Shopping
Laundry
Cook County, Justice and Matteson IL 1/2014-3/2020
Election Judge
Registered voters.
Passed out voter ballots.
Scanned ballots for approval
Trouble shoot with equipment
Bed’s Plus Care, LaGrange, IL 4/2013-10/2014
Volunteer
Preformed office tasks
Provided guidance to the occupants
Assisted the occupants with any needs that came up
Covered the overnight shift 3 nights a month the shelter
Blue Cross Blue Shield of Illinois, Downers Grove, IL 9/1979-3/2007
Customer Service Supervisor
Scheduled work shifts for employees
Worked through difficult customer interactions
Passed out work and responsibilities to employees
Approved hours worked for payroll
Sat on several committees to improve workflow or set standards for new jobs and computer systems
Sat on committee that developed and enhanced call entry system
Worked customer service phones during staff shortages and busy times
Entered all customer calls in the company’s system
Monitored employee’s calls for quality of responses
Reviewed employees call entries for quality of information
Hired and fired staff accordingly
Composed staff reviews
Also held the following positions in the company:
Corporate switchboard operator
Data and control clerk/data entry
HMOI biller
HMOI membership customer service rep
HMOI benefits customer service rep
HMOI marketing representative assistant
Client Services department trainer
EDUCATION
Hubbard High School, Chicago, IL
High School Diploma
Many customer service and computer courses offered by Blue Cross Blue Shield
Contact this candidate