IT Technician & Cybersecurity Professional

Logan Goodwin

Somersworth, NH *****

603-***-**** ️ *****@***********.***

https://www.linkedin.com/in/logan-g-goodwin/

IT Technician Technical Support Cybersecurity Graduate

Detail-oriented IT Technician and cybersecurity graduate student with extensive hands-on experience in desktop support, hardware repair, networking, and system troubleshooting. I believe my background combines real-world technical support with advanced academic training in cybersecurity, risk management, and network defense. Known for strong problem-solving skills, clear documentation, and delivering reliable technical solutions in fast-paced environments.

Core Technical Skills

Desktop & Laptop Repair (Windows, Linux, macOS)

Hardware Diagnostics & Preventive Maintenance

Network Cabling, LAN/WAN, TCP/IP, DNS, DHCP

VPNs, Firewalls, Network Security Fundamentals

Operating Systems: DOS through Windows 11, Linux Distros

User Support (Tier 1 & Tier 2)

Technical Documentation & SOP Development

Security Systems: Cameras, Alarms, Access Control

Technical Tools & Technologies

Operating Systems: Windows Server, Linux, macOS

Networking: Packet Tracer, Ethernet, SSL, VPN, Network Design

Programming/Scripting: Python, Java, JavaScript, HTML, C

Cybersecurity: Digital Forensics, Ethical Hacking, Least Privilege, Risk Management

Platforms: Virtualization, Cloud Environments, Web Services

Tools: Diagnostic Software, Physical Repair Tools, Virtual Machines

Professional Experience

Technical Support Specialist (Independent / Private Employment)

Manchester, NH 2006 – 2020

Diagnosed and resolved hardware, software, and network issues for residential and small business users

Provided Tier 1 and Tier 2 support via phone, email, and remote access tools

Reduced average issue resolution time by 25% through improved troubleshooting workflows

Installed and configured operating systems, peripherals, routers, and security software

Created clear technical documentation and user guides to reduce repeat support requests

Lead Associate

Amazon – Nashua, NH 2021 – 2023

Coordinated logistics operations and real-time problem resolution in a high-volume environment

Optimized workflow efficiency through structured process improvements

Demonstrated leadership, communication, and operational troubleshooting skills

Maintenance Technician

Walmart – Manchester, NH 2020 – 2021

Performed preventive maintenance and diagnostics on electrical, HVAC, and refrigeration systems

Troubleshot mechanical and electrical issues to minimize downtime

Ensured compliance with safety standards and documented corrective actions

Service Technician

One Source Security & Automation, Inc. – Bedford, NH 1996 – 2006

Installed and serviced surveillance cameras, alarm systems, access control, and automation systems

Diagnosed system faults and replaced defective components to maintain uptime

Trained customers on system operation, configuration, and troubleshooting

Delivered ongoing technical support and system optimization

Quality Control Specialist

Harvey Windows & Doors – Manchester, NH 1995 – 1996

Conducted inspections to ensure manufacturing quality and compliance

Documented defects and collaborated with production teams on corrective actions

Supported process improvement initiatives

Education

Master of Science in Cybersecurity (In Progress)

Southern New Hampshire University

GPA: 4.0

Bachelor of Science in Information Technology – Cybersecurity

Southern New Hampshire University

GPA: 3.985 Summa Cum Laude

Relevant Coursework:

Computer Networks, Operating Systems, Network Security, Digital Forensics, Ethical Hacking, Risk Management, Systems Planning, Cyber Defense, Web Services, SQL Injection Attacks, Legal & Human Factors of Cybersecurity

Certifications

CompTIA A+

CompTIA Network+

CompTIA Security+

CompTIA IT Fundamentals+

Certified Network Administrator

EC-Council: DFE, EHE, Cybersecurity for Businesses

TestOut IT Fundamentals Pro, Network Pro, PC Pro

Academic Projects

Network Security Design: Planned and implemented secure network infrastructure for a new office environment

Cloud Security Analysis: Evaluated cloud computing security models, cost efficiency, and maintenance strategies

Contact this candidate