IT Technician

Erin Jones

631-***-**** ****.*.********@*****.*** linkedin.com/in/erin-jones

Education & Certifications

Bachelor of Science in Computer Science May. 2025

State University of New Paltz New Paltz, NY

• Cumulative GPA: 3.50, Dean’s List

Certifications

• CompTIA A+ (January 2026)

• CompTIA Network+ (Expected March 2026)

Experience

IT Field Technician August 2025 - Present

ITSM Solutions LLC Suffolk County, NY

• Provide the installation, configuration, and maintenance of desktop hardware, POS, and network devices.

• Perform break-fix maintenance and upgrades, including part replacement, cabling, and software updates.

• Follow security best practices during installations, updates, and device configurations.

• Document issue details, resolutions, and follow-up actions in Field Nation’s ticketing system.

• Optimized the dispatch process by contacting clients myself to reduce communication errors. Web Development Intern July 2024 - October 2024

Diffusive.ai Remote, US

• Worked in a full-stack team to build a website according to the needs of our clients.

• Built a back-end system for handling user requests and troubleshooted development issues.

• Developed and maintained reusable code components for a maintainable long-term project. Sales Associate May 2024 - August 2024

West Marine West Islip, NY

• Multi-tasked between handling the POS system, rearranging clothing displays, and answering phone calls.

• Communicated with an average of 50 customers a day to solve their problems and answer questions.

• Assisted with inventory and asset tracking using RFID tags. Community Involvement

Tech Support Volunteer Homeless Long Island, Dog Ability August 2025 – Present

• Provide help desk-style hardware, software, and network support for a staff of 20 people.

• Create training documents to explain complex technical information to non-technical clients and onboard users.

• Troubleshoot end users’ IT issues both in person and remotely, including phone-based support.

• Quickly learned WordPress and Google Search Engine to optimize their website, averaging 50 users a day. Projects

Active Directory Homelab VMWare Workstation, Windows Server 2022, Active Directory, Splunk, Kali Linux

• Created a full Active Directory system using Windows Server 2022 and virtual machines.

• Configured DHCP and DNS services on the Domain Controller to connect the machines.

• Used a Kali Linux system to simulate brute force attacks on the Active Directory server.

• Monitored changes and attacks on the Active Directory system by using an Ubuntu Splunk server. Library Robot for Book Tracking Java, PHP, SQL, WinSCP

• Engineered a client-server system using network communication and SQL databases to display a real time map.

• Created extensive documentation for a legacy project’s file system containing over 100 files. Technical Skills

Hardware & Support: POS Systems, Device Imaging, Break/Fix Maintenance, Desktop Support, Remote Support Networking: LAN Wiring, Switch Troubleshooting, Access Point Troubleshooting, DHCP, DNS, TCP/IP Systems & Tools: Active Directory, Windows OS Support, Ticketing Systems, System Updates Other: Microsoft Office, Documentation, Troubleshooting, End User Support, Problem Solving, Customer Service

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