Seasoned General Manager with Hospitality Expertise
Resume:
Dre Henderson
East Palo Alto, CA *****
*********@*****.***
Professional Summary
Accomplished professional with an extensive background in hospitality and customer service. Proven record of exceeding customer expectations and driving profitability. Skilled in leading teams, managing budgets, and overseeing daily operations. Adept at leveraging industry trends and technology to maximize customer satisfaction.
Willing to relocate: Anywhere
Work Experience
General Manager
Applebee's-California
December 2020 to April 2023
Monitored store performance and identified opportunities for improvement.
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Built and maintained relationships with vendors and suppliers.
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Implemented and maintained open-door communication system, reaching employees across department lines.
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Inventory control and p&l management
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Analyzed current processes and implemented efficiencies that reduced costs.
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General Manager
Chipotle-California
January 2018 to October 2020
Planned, coordinated and oversaw company events and promotions.
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Developed long and short-range financial objectives, supporting company mission statement.
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Managed profit goals against budget and prior year, keeping controllable costs within budget.
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Managed company assets by maintaining clean and fully equipped establishments with properly working
• equipment.
Met safety and security standards by overseeing preventative maintenance and repairs.
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Education
college in teaching
ENTRUST-Chiang Mai
September 2023 to October 2023
ASSOCIATE in ARTS
Mission college-Santa Clara, CA
July 2018 to July 2022
Skills
• POS
• Guest relations
• Medical office experience
• Maintenance
• Budgeting
• Cooking
• Leadership
• Medical terminology
• Computer skills
• Restaurant experience
• Profit & loss
• Management
• Night audit
• Employment & labor law
• Culinary Experience
• Organizational skills
• Inventory control
• Team management
• Customer service
• Staff Training Food Preparation And Safety Total Quality Management Product Analysis Employee Scheduling Staff Development Labor Cost Controls Profit And Loss
• Marketing
• Administrative experience
• Store management
• Knife skills
• Bartending
• Cash handling
• Communication skills
• Shift management
• Event planning
• Hospitality
• Guest services
Certifications and Licenses
ServSafe
Food Handler Certification
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