Data Science & Analytics Professional with Public Sector Expertise

MILLICENT NAA OYE BOADU Boca Raton, FL *****, USA **********@***.*** ***********@*****.***

561-***-**** LinkedIn: linkedin.com/in/millicent-naa-oye-boadu-76b940334

PROFESSIONAL SUMMARY

Data Science and Analytics graduate student with formal training in Computer Engineering, Information Systems Management, and Electrical/Electronic Engineering, and extensive experience in public-sector operations and systems environments. Strong background in data analysis, machine learning, business intelligence, database management, and operational reporting. Skilled in Python, SQL, Power BI, and cross-functional collaboration, with the ability to integrate technical, analytical, and operational expertise to support informed decision-making.

TECHNICAL SKILLS

Analytics & ML: Data Analysis, EDA, Data Cleaning, Feature Engineering, Predictive Modeling, Machine Learning

Programming: Python, SQL, R, C/C++, HTML

BI & Visualization: Power BI, Tableau, DAX, Dashboard Reporting

Databases & Systems: Oracle, PostgreSQL, MySQL, ERD Modeling, Database Design, Information Systems

Engineering & Operations: Computer Engineering, Electrical/Electronic Systems, Control Systems, Networking, Fault Diagnosis

Tools & Platforms: Excel, Word, PowerPoint, Visio, SPSS, GIS Tools, Customs Management Systems

Cloud & AI: Cloud-Native Development (Foundational), Applied AI

PROFESSIONAL EXPERIENCE

Customs Systems & Preventive Officer Ghana Revenue Authority – Customs Division Accra, Ghana 2008 – 2023

Analyzed customs data to support compliance monitoring, revenue assurance, and operational decision-making.

Managed, cleaned, and validated datasets using SQL and Excel to ensure data accuracy and reporting consistency.

Prepared analytical and operational reports supporting valuation, assessment, enforcement, and management reviews.

Supported system improvements and process optimization through data insights and cross-team collaboration. Trained officers on customs systems, reporting tools, and data handling standards.

Emergency Management Intern Florida Atlantic University – Emergency Management Department Boca Raton, FL 2024

Supported risk assessment and incident-response planning through data analysis and dashboard reporting.

Analyzed incident and travel-risk data for scenario-based planning and global travel security exercises. Assisted with FEMA-aligned communication and preparedness initiatives using data-driven reporting.

Electrical Engineer Irani Brothers Ghana Ltd Tema, Ghana 2005

Supported plant installation, maintenance, and operational troubleshooting for production systems.

Intern – Electrical Engineer Electricity Company of Ghana Tema, Ghana 2002

Assisted with electrical fault diagnosis, equipment maintenance, and system support activities.

PROJECTS

Customer Churn Prediction: Built and evaluated machine learning models in Python; performed feature engineering; achieved 87% accuracy; presented insights using Power BI.

Retail Sales Analytics Dashboard: Cleaned and transformed sales data; developed KPI-driven Power BI dashboards using DAX to analyze revenue and regional trends.

Database Design & Management: Designed ERDs using Crow’s Foot notation; implemented normalized schemas in Oracle SQL; developed queries for data integrity and transaction control.

EDUCATION

M.S. Data Science & Analytics – Florida Atlantic University GPA: 3.6

M.S. Information Systems Management – University of Liverpool

B.Sc. Computer Engineering – Kwame Nkrumah University of Science and Technology

HND Electrical/Electronic Engineering (Telecommunications) – Kumasi Technical University

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