Bilingual Administrative Pro with Operations Expertise

EVELYN JANNETH MONTANO RIERA

Port Chester, NY ***73 914-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

Dedicated and versatile bilingual professional with a strong background in administrative support, customer service, and small business management. Proven ability to multitask in fast-paced environments, ranging from transportation logistics to client relations in the beauty industry. Highly empathetic, punctual, and committed to operational growth and service excellence.

CORE SKILLS

• Administrative: Office Management, Appointment Scheduling, Logistics, Multi-line Phone Systems.

• Customer Service: Conflict Resolution, Client Retention, Empathetic Communication.

• Operations: Cash Handling, Inventory Control, Basic Bookkeeping, Health & Safety Protocols.

• Languages: Spanish (Native) English (Basic - Actively Learning).

• Personal Attributes: Leadership, Honesty, Dynamic Work Ethic, Punctuality. PROFESSIONAL EXPERIENCE

Small Business Owner & Professional Nail Artist Self-Employed

• Business Operations: Managed all daily business functions, including digital scheduling, financial bookkeeping, and supply procurement.

• Client Retention: Achieved high customer loyalty rates through personalized service and staying current with industry trends.

• Compliance: Maintained strict sanitation and safety protocols to ensure a professional and hygienic environment.

Administrative Assistant & Dispatcher Radio Taxis

• Logistics Coordination: Dispatched drivers and optimized routes to ensure timely service and operational efficiency.

• High-Volume Support: Managed multi-line phone systems, providing professional support to both clients and drivers in a fast-paced setting.

• Problem Solving: Resolved real-time transportation issues and maintained accurate daily activity logs.

Sales Associate & Customer Service Mini Market

• Sales & Consulting: Guided customers through purchasing decisions, enhancing the overall shopping experience.

• Financial Accuracy: Handled cash register operations and inventory replenishment with high precision.

• Organization: Ensured the retail area remained clean, organized, and visually appealing to customers.

Kitchen Assistant & Server Restaurante “Tropisalon”

• Service Excellence: Provided high-quality table service, effectively multitasking between customer needs and kitchen support.

• Safety & Hygiene: Followed strict health regulations regarding food preparation and equipment maintenance.

EDUCATION

High School Diploma in Sciences Colegio Manuel Córdova Galarza (2017)

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