Versatile Customer Support & Operations Professional

Lakeisha Madlock

Chicago, IL ***** ******************@*****.*** 773-***-****

PROFESSIONAL SUMMARY

Dedicated and versatile professional with over 10 years of combined experience in customer service, healthcare support, security, and facility maintenance. Recognized for exceptional communication, reliability, and ability to adapt to fast-paced environments. Proven track record of delivering outstanding service, maintaining safety, and ensuring operational efficiency. Authorized to work in the U.S. for any employer.

CORE SKILLS

- Customer Service & Retention - Security & Safety Procedures - Data Entry & Microsoft Office Suite

- Healthcare Support & HIPAA Compliance - Mailroom Operations - Facilities & Janitorial Maintenance

- Conflict Resolution - Team Collaboration - Problem-Solving PROFESSIONAL EXPERIENCE

Customer Service Representative - Retention Department AT&T - Chicago, IL Jan 2025 - Apr 2025

- Assisted customers in retaining services, resolving concerns, and promoting solutions tailored to client needs.

- Delivered excellent customer experiences while meeting departmental performance metrics. Customer Service Representative - Pharmacy Support Continuum Global Solutions - Anderson, IN Jul 2024 - Sep 2024

- Assisted customers with prescription refills and inquiries with accuracy and compliance.

- Provided empathetic and clear communication to ensure customer satisfaction. Customer Service Agent - Health Savings Accounts

Teleperformance - Hobart, IN Mar 2021 - Apr 2024

- Managed inbound calls assisting customers with health savings and investment accounts.

- Guided customers in account setup, closures, transfers, and online access.

- Maintained HIPAA compliance while delivering efficient, courteous service. Mailroom Clerk

Janitorial Management Services - Chicago, IL Mar 2019 - Apr 2019

- Managed incoming packages for residents in a high-volume building.

- Ensured timely and accurate distribution of mail and packages. Home Health Care Aide

Addus HealthCare, Inc. - Homewood, IL Aug 2016 - Mar 2019

- Provided in-home support including cleaning, laundry, meal preparation, and transportation to appointments.

- Offered companionship and emotional support to clients. Security Officer

The Art Institute of Chicago - Chicago, IL Mar 2011 - Jun 2014

- Safeguarded artwork and ensured safety of over 1,000 daily visitors.

- Responded promptly to security incidents and emergencies.

- Maintained visitor experience with professional customer service. Janitor/Maintenance

Total Facility Maintenance - Chicago, IL Mar 2002 - Jun 2004

- Performed cleaning, floor care, and seasonal maintenance for school facilities.

- Ensured safe, sanitary, and organized environments. EDUCATION

High School Diploma John F. Kennedy High School - Chicago, IL 1994 TECHNICAL SKILLS

Microsoft Office Suite Windows HIPAA Compliance Medical Terminology Data Entry Microsoft Outlook

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