Versatile Administrative and Customer Support Professional

Kymm Carter

Lawrenceville, GA *****

*******@*****.*** 470-***-****

Experienced, motivated professional seeking a position that provides opportunities for learning and advancement while using my skills to help the organization achieve their goals.

Work Experience

Administrative Assistant

Hudson Blinds Manufacturer

November 2023 - May 2025

Entered orders for blinds and shades in the computer for the assembly line

Generated invoices on computer for payment and received payment from vendors

Admissions Coordinator

Life Care Center of Lawrenceville

June 2022 - September 2023

Verified proof of insurance for residents; Completed necessary paperwork with residents and family

Maintained patient demographic information in database systems

Organized and prepared charts for medical team

Customer Service

Hobby Lobby

August 2021 - June 2022

Provided customer service by greeting and assisting customers with shopping experience

Resolved customer complaints regarding sales and service

Issued receipts, refunds, credits or change manually to complete customer’s transaction; Processed merchandise returns and exchanges

Audited cash in cash drawers at the beginning of shift to ensure that amounts are correct

Loss Prevention/Cashier

Burlington

January 2021 - June 2022

Monitored customer purchases when security lanyards deployed

Assisted customers in finding desired products

Provided staff and security presence to prevent shoplifting and theft

Security Officer

SecurAmerica Atlanta

July 2017 - January 2020

Secured premises and personnel by patrolling property, monitored surveillance equipment and access points; inspected buildings; permitted entry onto premises

Provided excellent customer service to personnel and visitors on assigned premises

Customer Service Representative - Honeywell

Acro Staffing

January 2013 - December 2016

Assisted customers with trouble shooting of thermostats

Enrolled new and returning customers in PEAK programs

Maintained customer satisfaction through outbound calls and customer feedback

Detention Officer II

Dekalb Sheriff Office

January 2010 - December 2013

Responsible for a full range of duties in the safety and security of inmates and visitors

Supervised and controlled detainees; enforced security rules, regulations and procedures

Conducted criminal background verifications

Planning Coordinator – Georgia Aquarium

Compass Group

January 2007 - December 2010

Responsible for setup for special events

Served as bartender and buffet attendant for events

Admission Coordinator

Kindred Hospital

January 2002 - December 2007

Completed admissions paperwork and reviewed all patient forms to ensure content was entered into database timely and accurately

Verified insurance information for patients upon admission

Submitted Medicaid applications upon admission for uninsured clients

Maintained positive relationships with patients and staff from other departments to foster a team environment.

Education

Certificate in Marketing Management

Clayton State University - Morrow, GA September 2002 to May 2005

High school diploma or GED

Murphy High School - Atlanta, GA

August 1978 to June 1982

Professional Skills

•Microsoft Office Suite

•Kronos Software

•Meditech Software for Accounts Payable/Receivable

•Georgia Criminal Information Center (GCIC) Certified

•Post Certified for Law Enforcement

•Loss Prevention

•Security and Surveillance

•Law Enforcement

•Help Desk

Certifications and Licenses

Peace Officer Certification

Assessments

Customer Service Skills — Proficient

October 2018

Measures a candidate's skill in evaluating approaches to customer service & satisfaction.

Full results: Proficient

Supervisory skills: Motivating & assessing employees — Proficient

February 2022

Motivating others to achieve objectives and identifying improvements or corrective actions

Full results: Proficient

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