Debt Collection & Claims Specialist with Settlement Expertise

KYEISHIA BROWN

Professional Summary

Ms.Brown is bringing valuable experience from her background in managing delinquent accounts, debt repayment, and collections processing at both Genpact and North Texas Toll Authority. Her expertise in negotiating settlements, structuring repayment plans, and maintaining accurate account records, along with her strong attention to detail, positions her to excel in the fast-paced and results-driven environment as an CSR Skills

●Claims processing

●Attention to detail

●Financial analysis

●Reporting skills

●Data entry

●Billing and collections best practices

●Delinquent account management

●Aged account reporting

●Repayment plan structuring

●Collections processing

●Debt management

●Recovery techniques specialist

●Collections regulatory guidelines

Work History

American Health MarketPlace

Insurance Claims Specialist

11/2023 - 03/2025

●Checked documentation for appropriate coding, catching errors and making revisions.

●Collected payments, processed receipts and informed policyholders of outstanding balances.

●Negotiated settlements between claimants and insurers when necessary to resolve disputes quickly.

●Assisted new policyholders with processing claims.

●Maintained detailed records of all claim activities including correspondence, decisions, payments.

●Supported efficient handling of complex claims and followed up on open, denied, or suspended claims to complete required line items. GENPACT

Apple Card Collection Agent

01/2023 - 09/2023

●Managed Apple Card credit card account.

●Monitored debtor accounts for changes in status or payment arrangements.

●Arranged debt repayment or established schedules for repayment based on customer's financial situation.

●Educated debtors on the consequences of non-payment and potential resolutions.

●Prepared and mailed out demand letters and other necessary correspondence.

●Provided detailed reports on the progress of collection efforts on a weekly basis.

North Texas Toll Authority (NTTA)

Collections Agent

04/2019 - 08/2022

●Assisted customers and non-customers with opening and closing toll accounts.

●Educated the customer on toll perks and online access.

●Processed payments, set up payment arrangements, and worked with the collection agency and Department of Motor Vehicles on releasing and registering blocks on customers' and non-customers' vehicles.

●Communicated with the Department of Public Safety about any payments and printed citations to communicate with customers.

●Monitored aging reports to prioritize collection efforts on overdue accounts.

●Maintained accurate records of all customer contact attempts and account updates in the database system.

●Handled high-volume inbound and outbound calls, 80+ daily.

●Investigated customer disputes and complaints regarding billing errors and incorrect charges.

Bank of America

Compliance Analyst- Contract

03/2017 - 01/2018

●Managed banking customer account per Patriot Act banking requirement.

●Assisted customers with editing baking information and personal information.

●Managed with unusual activities to assist the housing banking representative in closing and properly opening all banking accounts for mortgages.

●Received inquiries and advised on regulations related to programs.

●Evaluated applications and associated documentation to determine eligibility.

Education

Prairie View A&M

Associate of Arts

01/2013

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