Results-Driven IT Professional with Military & Corporate Experience

Angel Cardona

**** ********* ****, ***** *****, FL 34772 **************@*****.*** 321-***-****

Professional Summary

Results-driven IT professional with over 15 years of combined experience in the U.S. Navy, U.S. Army, and corporate IT/customer support roles. Skilled in application support, systems troubleshooting, and IT solutions with expertise in communications, cyber operations, and multichannel systems repair. Adept at collaborating with diverse teams, supporting mission-critical operations, and implementing innovative solutions to improve efficiency. Strong commitment to continuous learning, adaptability, and delivering high-quality results in fast-paced environments.

Core Skills

• Application Support & Troubleshooting

• Cybersecurity & Cyber Operations (Defensive/Offensive)

• Systems Integration & Engineering

• Multichannel Transmission Systems (STT, CPN, Troposcatter, VSAT)

• IT Solutions & Customer Care

• Cloud Platforms (AWS, Azure, Google Cloud)

• Scripting (Python, Bash, Ansible, NodeJS)

• Containerization (Docker, Kubernetes)

• Software Development Lifecycle (SDLC)

• Agile & Cross-Team Collaboration

• Strong Oral & Written Communication

Professional Experience

FedEx – IT Solutions & Customer Care Specialist

09/2017 – 07/2025

• Delivered IT support and customer solutions for enterprise systems, ensuring seamless operations across departments.

• Provided technical troubleshooting for applications and infrastructure, resolving system outages and customer-impacting issues.

• Collaborated with IT teams to configure, test, and deploy software applications in support of business operations.

• Supported automation initiatives and optimized workflows to enhance service delivery and efficiency.

U.S. Army – Multichannel Transmission Systems Operator/Maintainer & IT Specialist

08/2009 – 08/2017

• Installed, operated, and maintained multichannel transmission systems supporting secure communications.

• Provided IT and cybersecurity support for tactical and strategic networks, ensuring interoperability with command systems.

• Executed cyber defense procedures to protect Army networks against adversarial threats.

• Conducted troubleshooting and repairs for hardware/software components to maintain mission readiness.

• Documented system performance, generated technical reports, and advised leadership on IT and cyber capabilities.

• Trained and mentored junior soldiers in IT systems, cyber defense, and troubleshooting. U.S. Navy – Engineering Technician

06/2007 – 08/2009

• Supported shipboard engineering operations, including system diagnostics, maintenance, and technical inspections.

• Assisted in the configuration and repair of engineering systems ensuring compliance with Navy standards.

• Utilized AutoCAD and engineering software tools to support design, modeling, and system documentation.

• Collaborated with cross-functional teams to maintain operational readiness. Military Training & Technical Certifications

• Cyber Operations Specialist – Defensive/Offensive cyber operations supporting Army weapons systems (satellites, navigation, aviation).

• Maintained dominance in cyberspace by targeting adversary activities and capabilities.

• STT (Secure Tactical Terminal)

• CPN (Command Post Node)

• Troposcatter Communications (Phases 1–3)

• VSAT (Very Small Aperture Terminal)

• AutoCAD & Engineering Software Applications (U.S. Navy)

• Engineering Systems Maintenance & Diagnostics (U.S. Navy) Education

Bachelor’s Degree in Nursing Sciences

Extensive Military Technical Training

US NAVY Cybersecurity and IT Training

US Army IT and COMSEC intensive training

Additional Information

U.S. Citizen (Eligible for Security Clearance)

Flexible, adaptable, and business-first mindset with proven ability to work under pressure

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