Experienced Area Supervisor with 20+ Years in Customer Service

Shetona Luper, Area Supervisor

**** ******** ** ******* **, 75092, United States, 903-***-****, *****.*******@*****.***

SUMMARY Dedicated Area Supervisor with over 20 years of experience in customer

service roles. Proven expertise in managing customer inquiries at Cigna

Healthcare, achieving high satisfaction levels by effectively handling Medical,

Dental, and Pharmacy claims. Exceptionally skilled at resolving billing issues

and enhancing operational efficiency, demonstrated while at Sprint. Committed

to leveraging strong communication and problem-solving skills to drive team

success and improve customer experiences.

WORK EXPERIENCE

10/2003 – 06/2025 Customer Service Advocate, Cigna Healthcare Sherman Tx

Managed customer inquiries by addressing questions regarding Medical,

Dental, and Pharmacy claims and benefits, ensuring a high level of

satisfaction.

02/2001 – 06/2003 Customer Service, Sprint call center Oklahoma City

Resolved customer billing inquiries and facilitated payment processes,

enhancing customer experience and operational efficiency.

EDUCATION

09/1985 – 05/1989 Tom Bean High School

High School Diploma, High School

Tom Bean Tx

SKILLS Verbal Communication English

Loss Prevention Merchandising

Cash Handling Safety Compliance

Scheduling Customer Service

Supervisory POS Systems

Mathematics

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