CDL Class A Driver and Logistics Professional
Resume:
EDUCATION
Richmond Community College Hamlet, NC
Commercial Driver's License (CDL) Class A
Monroe College
New Rochelle, NY
Bachelor of Business Administration: Business Management
12/1993
Westchester Community College Valhalla, NY
Associates of Arts: Liberal Arts/ Social Science
CERTIFICATIONS & ENDORSEMENTS
Class A Driver's License- No Restrictions
HAZMAT (08/2025 - 08/2030)
Doubles/ Triples
Tanker (08/2025 – 08/2030)
Transportation Worker Identification Credential - TWIC
Federal Motor Carrier Safety Regulations Compliant
Pilot/Escort Vehicle Operator Certification (P/EVO)
Forklift Operator
Bloodborne Pathogens
HIPPA
SKILLS
Microsoft Word and Excel
Safe and defensive driver training
Route planning and Logistics
Excellent communication
Great teamwork and collaboration
Exceptional Customer Service
L
DANETTE WALLACE
**********@*****.***
Laurinburg, NC 28352
CDL Class A Driver's License- No Restrictions
EXPERIENCE
09/2016 – Present
Courier (As Needed)
S&S SWIFT SHIPPING North Chesterfield, VA
Strong communication and relationship building skills
Optimized dedicated daily routing to guarantee 100% punctuality
Load, unload and transport totes and supplies to local and commercial pharmacies
Electronically managed daily manifest by scanning 75+ items at start of shift for inventory accuracy and regulatory compliance
Safely transport medical specimens and pharmaceuticals to pharmacies and clinics
Mobile signature and photo verification obtained at every stop
Mobile Tek Core, Garmin Drive
02/2021 - 06/2025
Premier Service Consultant
AT&T INCORPORATED Fayetteville, NC
Excellent communicator, skilled in efficient first-call resolution
Managed inbound collections and payment processing
Billed, activated, upgraded accounts, adjusted plans, and TOBR
Self-sufficient and able to resolve a variety of technical issues
Reviewed billing and resumed suspended accounts
Telegence, Clarify, CRM (SAP), AIR, CRS Tracker, AVT, CCKM and Softphone
04/2019 - 02/2021
Fraud and Claims OPS Specialist
WELLS FARGO BANK Charlotte, NC
Resolved Bill Pay inquiries to ensure customer satisfaction
Ensured standard operating procedures and Reg E compliance
Worked with customers, vendors and merchants to resolve claims
Provided written notification of progress and resolutions
Accessed PartnerCare, OIB, CEO Portal, MasterCard, CCM, CRM (SAP), CSA, CIV and HOGAN
10/2015 - 04/2019
Business Online Banker
Member of the Rising Stars Leadership Program
Provided coaching to team members
Educated customers on digital and financial services
Proactive solution mapping
Resolved complaints while focusing on solutions and alternatives
Evaluated and linked business accounts using CCM, FDR, CSA, DIPR, HOGAN (SAP) and CIV
Provided account navigation with Bill Pay, Direct Pay, Online Wires and Zelle
05/2008 - 04/2014
High Frequency Retention /Customer Service Specialist
SPRINT CORPORATION Elmsford, NY
05/2005 - 02/2008
Commercial Collection Specialist / Lease Administrator
AVR REALTY INC. Yonkers, NY
01/2003 - 05/2005
Lease Administrator/ Accounts Receivable Representative
GOLDFARB PROPERTIES New Rochelle, NY
02/1994 – 07/2002
Senior Collections Representative
PRUDENTIAL FINANCIAL SERVICES Valhalla, NY
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