Dedicated Customer Service Representative

Sarah Rogers

**** *. **** ***** *******, Pensacola, FL 32526 US 850-***-**** ************@*****.***

Profile

Dedicated and motivated professional with 15+ years of experience in customer service,with a strong passion for Data entry. Committed to mastering all aspects of the field while consistently seeking opportunities to expand skills and enhance team performance. Brings proven strengths in leadership, administrative support, relationship building, and effective problem-solving to deliver exceptional guest experiences and drive operational success.

Experience

GUEST SERVICE SPECIALIST LUXURY COASTAL VACATIONS 03/2023– PRESENT

·Greeting and assisting guests with check-in and check-out procedures, ensuring a smooth and welcoming experience

·Deliver exceptional customer service through phone, email, and in-person interactions.

·Respond promptly and professionally to guest inquiries, requests, and concerns.

·Coordinate with housekeeping and maintenance teams to maintain high service standards and provide guest satisfaction

·Assisted guest with reservations, process payments, and accommodate special requests accurately and efficiently.

·Book reservations and skillfully manage all modifications, cancellations, and reschedules to deliver a seamless customer experience and maintain optimal operational efficiency.

·Maintain an organized and inviting front desk environment to uphold a positive first impression.

·Review and update reservation records, ensuring accuracy and proper documentation.

·Create and maintain spreadsheets of Indigo guest license plates and provide accurate information to property management.

COMMISSIONS PROCESSOR & CUSTOMER SERVICES AGENT MERAKI 07/2020 – 02/2022

·Processed commission payables and maintained accurate payroll records, ensuring timely payout of 100+ payments daily in compliance with company policies

·Calculated wages, deductions, and bonuses while safeguarding confidentiality of employee and sales representative information

·Researched and resolved commission and bonus inquiries, providing clear and timely communication to employees and sales reps

·Delivered exceptional customer service to clients and internal teams via phone, email, and chat, consistently improving satisfaction scores

· Managed creation of accurate customer account packets by collaborating with multiple departments and sales representatives

·Handled high-volume administrative tasks including account setup, email correspondence, and call management while meeting strict deadlines

·Utilized critical thinking to troubleshoot issues, evaluate solutions, and make informed decisions in a fast-paced environment

·Supported sales team in achieving quotas through accurate account creation and operational efficiency

ACQUISITION SPECIALIST CARS (LANDRUMHR) 12/2019 – 03/2020

·Created Professional Documentation for Litigation.

·Carried out day-day duties accurately and efficiently.

·Completed paperwork, recognizing discrepancies, and promptly addressing resolution.

·Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote a productive working environment.

·Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

LEAD GENERATION SPECIALIST NEW HORIZON COMPUTER LEARNING CENTER 10/2017 - 09/2019

·Created a cross-training program ensuring FOH staff members were able to perform confidently and effectively in all positions.

·Grew customer based and increased restaurant social media accounts by 19% through interactive promotions, engaging postings, and contests.

·Created and implemented staff health and safety standards compliance training program, achieving a score of 99% from the Board of Health.

·Successfully redesigned existing inventory systems, ordering and food storage practices, resulting in a 6% decrease in food waste and higher net profits.

Education

B.S. IN BUSINESS ADMINISTRATION 02/2017 KAPLAN, DAVENPORT, IL

A.A. IN COMPUTER SUPPORT SPECIALIST 05/2014 ATHENS TECH, ATHENS, GA

A.A. IN NETWORK & SYSTEM ADMINISTRATION 12/2013 ATHENS TECH, ATHENS, GA

Skills & Abilities

·Problem-Solving Strengths in Customer Relations

·Proficient with CRM systems

·Excellent interpersonal and communication skills

·Technological Knowledge

·Customer Relationship Management

·Corrective Actions

·Customer Loyalty Interpersonal

·Communication Skills Prioritizing

·Workflows Team Training and Development

· Multitasking in high-pressure environments

Accomplishments

Employee of the month, Luxury Coastal Vacations

Customer Success Top Performer, Meraki Installers

Professional references upon request.

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