Customer-Focused Medicare Specialist and Oriented Learner

Elizabeth Bolender

Apollo Beach, FL *****

720-***-**** • ***********@***.***

Professional Summary

Enthusiastic and customer-focused professional with strong communication, relationship-building, and problem-solving skills. Experienced in Medicare Advantage plan education, client-facing service roles, and leadership positions requiring trust, discretion, and adaptability. Known for a warm, engaging personality paired with professionalism, accuracy, and compliance-driven performance.

Licenses & Certifications

Licensed Medicare Insurance Agent (Medicare Part C) – Active Producer License

Professional Experience

Licensed Medicare Specialist

TTEC Holdings (Kaiser Permanente Medicare) August 2025 – Present

Educate Medicare-eligible individuals on Kaiser Permanente Medicare Advantage plans, including benefits, costs, and coverage details.

Guide members through plan selection using compliant sales practices and CMS guidelines.

Build rapport and trust with prospective and existing members to support enrollment and retention.

Maintain accuracy in documentation, eligibility verification, and plan explanations.

Meet performance metrics while delivering high-quality, member-centered service.

Executive Driver

303 Luxury Car Services July 2021 – May 2025

Provided professional, discreet transportation for high-profile executives, corporate clients, and special events.

Ensured timely, safe, and efficient transport while delivering exceptional customer service.

Maintained vehicle cleanliness, readiness, and adherence to safety standards.

Adapted services to meet individual passenger preferences and expectations.

Early Childhood Teacher

Sunshine House Early Learning Center December 2019 – March 2020

Completed onboarding and training with preparation to assume a Pre-K lead teacher role.

Assisted with classroom instruction, behavior management, and developmentally appropriate activities.

Position concluded due to permanent COVID-related center closure.

Education

Bachelor of Arts – Elementary Education

Metropolitan State University of Denver 2016 – 2020

GPA: 3.65

Relevant Field Experience (180+ Hours):

Differentiated Learning Environments: Designed and implemented whole-group and small-group

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